The Dartmouth Group, an Associa company, is hiring a full time Community Support Specialist to provide administrative support to homeowners, board members, and internal staff. The location is Shrewsbury, MA.
The Community Support Specialist supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members.
Work hours: Monday - Friday, 8am - 4pm.
Essential Duties and Responsibilities
- Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary.
- Update homeowner and association information in database and shared files.
- Process and distribute incoming and outgoing mail for the office and Associations.
- Process print jobs, scanning and faxing as general office support when needed.
- Organize and prepare correspondence relating to association business.
- Receive and respond to incoming calls from homeowners, Board members and vendors.
- Follow through on various requests.
- Review invoices for completeness/accuracy of charges and prepare payable vouchers for manager’s approval if not completed by Telephone Operator.
- Prepare and assist community managers with monthly board packages and in house mailings.
- Relieves concierge/reception on an as needed basis.
- Other duties as assigned.
Hourly pay rate: $22-$25.
Preferred Qualifications- High School Diploma or GED Required.
- At least one year of directly related or closely related experience.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Professional customer service skills.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
- Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
- Ability to interpret verbal and/or written instructions at a proficient level.
- Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
- Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
- Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
- Knowledge of company policies, procedures, and forms.
- Must be able to work effectively with others in person and in group setting.
- Must be able to prioritize, manage time, and meet deadlines.
- Must be able to interpret verbal and/or written instructions at a proficient level.
- Must be able to communicate effectively and professionally on phone, email, and in-person.
- Must be able to operate general office equipment (copier, fax, phone systems, etc.).
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Skills Required
- High school diploma or GED
- At least one year of directly related or closely related experience
- Proficiency with Microsoft Office products, including Word, Excel, and Outlook
- Professional customer service skills
- Proficiency in business correspondence, including grammar, structure, punctuation, and spelling
- Ability to work with multiple stakeholders, including community managers, vendors, peers, and clients
- Ability to interpret verbal and written instructions
- Ability to self-motivate, take initiative, remain detail-oriented, and work effectively on a team
- Ability to maintain organized workspaces and assist with office supply management
- Ability to maintain confidentiality and discretion
- Knowledge of company policies, procedures, and forms
- Ability to work effectively in person and in group settings
- Ability to prioritize, manage time, and meet deadlines
- Ability to communicate effectively and professionally by phone, email, and in person
- Ability to operate general office equipment, including copiers, fax machines, and phone systems
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
