Community Support Facilitator

Posted Yesterday
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Mountain View, CA, USA
In-Office
21-21 Hourly
Junior
Healthtech
The Role
Provide community-based group and individual support to adults with developmental disabilities and mental health needs per individualized plans. Facilitate community participation, transport clients, develop activities, advocate, document care and incidents, implement behavioral interventions, coordinate programming, act as mandated reporter, and maintain professional relationships.
Summary Generated by Built In
Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..
 
>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<< 
>>>>> ASPIRE to Excellence CARF Accredited <<<<< 
>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<< 
>>>>> Four-star Charity Navigator <<<<< 
>>>>> 2024 Candid Gold Seal of Transparency <<<<< 
 
 


Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more!
 
*Pay Rate: $21.25 per hour

Summary 
Provides support and leadership for consumers to participate in activities and receive services in community settings. Activities and services are defined by the consumer and his or her Person Centered Plan and Individualized Personal Plan. 
 
Essential Functions 
The following are the essential functions of the position. An employee in this classification is responsible for carrying out these functions: 

1. Provide group and/or individual support in the community as identified in the consumer’s Individualized Personal Plan.
2. Develop opportunities for consumers to participate as valued and contributing members of the community. Facilitate and model interactive relationships with community members.
3. Facilitate and develop activities to build relationships, skills, and experience in the community. Travel with and/or transport client throughout the local community.
4. Develop and expand consumer participation in typical and generic community activities chosen by the consumer.
5. Act as advocate on behalf of consumers served.
6. Complete required forms and accountability documentation, incident reports, case recordings, IPPs and other required documentation.
7. Maintain a professional relationship with consumers, family members and appropriate others. Represent HOPE in the community in a professional manner.
8. Implement behavioral intervention plan when needed to assure consumer safety and promote learning.
9. Coordinates consumer programming with Center’s activities, services, and staff.
10. Acts as a mandated abuse reporter.
11. Perform other duties as assigned, to assure efficiency of program services.

Qualifications Required
High school diploma, GED, or equivalent, plus two years of related experience or an approved combination of experience and education.
Possession of a valid California driver’s license and clear driving record.

Knowledge, Skills and Abilities
1. A belief that all people are valued members of the community.
2. An understanding of the principles of normalization and commitment to community integration.
3. Ability to work independently and cooperatively as a member of the team.
4. Excellent communication and documentation skills including use of computerized word program and data base.
5. Knowledge and understanding of alternative communication systems and assistive technology.
6. CPR and First Aid certification (Hope can provide necessary training, if needed).
7. Positive and cooperative attitude toward a consumer driven service system working with developmentally disabled adults.
8. Ability to be flexible with scheduling and work in a consumer driven environment
9. Strong interpersonal skills. Ability to work with a diverse population.

Environmental Conditions
Extensive travel around town and in the consumer community; use of public transportation where possible; exposure to climatic conditions, heat, cold, humidity, dampness, sun, pollens; lifting/carrying supplies for consumer supports to and from locations, walking, standing, visual/auditory acuity while supporting consumer in the community; position is community based and in local and consumer home community, climbing stairs to reach the consumer is occasionally necessary; work alone as well as closely with others, sitting for periods of time in meetings and use of office environment; produce work on computers/office equipment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.

Skills Required

  • High school diploma, GED, or equivalent
  • Two years of related experience or approved combination of experience and education
  • Valid California driver's license and clear driving record
  • Excellent communication and documentation skills, including use of word processing and database software
  • Knowledge of alternative communication systems and assistive technology
  • Ability to implement behavioral intervention plans to assure safety and promote learning
  • Ability to travel and transport clients locally; flexible scheduling
  • CPR and First Aid certification (employer can provide training if needed)
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The Company
HQ: San Jose, CA
451 Employees
Year Founded: 1952

What We Do

Hope Services was established in 1952 to improve the quality of life for people with developmental disabilities and mental health needs. Hope is recognized as the leading provider of services in Silicon Valley and serves more than 3500 clients. Hope delivers high-quality, cost-effective solutions to businesses and government agencies. These sustainable social enterprises create meaningful jobs for clients such as green re-use and recycling initiatives, retail operations, production and assembly, supply chain logistics, packaging, fulfillment, facility maintenance, and staffing. Hope’s client services are comprehensive from birth to seniors, including job training and placement, counseling, children’s services, after-school programs, community living, and day programs. HOPE SERVICES SOCIAL ENTERPRISES Hope Services creates innovative training and employment programs for people with developmental disabilities (countering the 87% unemployment rate for this segment of the population). Hope in turn provides a trusted partner for businesses who can provide jobs for Hope clients. Business partners range from start-ups through global enterprises in most major markets, sectors, and industries. Hope specializes in project-based, hourly, trainable, and extremely reliable, low turn-over workforce teams. We manage and supervise at your site or ours, ensuring high quality work with value added. When you hire Hope and put people to work, you make a difference! You can help change attitudes about people who live with developmental disabilities. Learn more at www.hopeservices.org or follow us on FACEBOOK at facebook/hopeservices.org and Twitter at @HOPE_Services.

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