Community Resource Specialist

Location: Danvers, MA / Lowell, MA

Schedule: Hybrid - 2 days per week at the DDS Area Office (Lowell, MA), 1 day per week at Northeast Arc (Danvers, MA), with remaining days remote

Target Salary: $27.50-29.50 hourly

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary

At Northeast Arc, our mission is to ensure that individuals with disabilities can live, work, and fully participate in their communities. The Community Resource Specialist plays a meaningful role in bringing that mission to life every day. Sitting within the Family Services division and reporting to the Director of Guided Personal Supports and Community Resources, this position serves as a key connector between individuals, families, DDS Service Coordinators, and the broader network of community partners. The goal is straightforward but impactful: help people access the inclusive, community-based resources and supports they need to thrive where they live. This role blends relationship-building, resource navigation, outreach, and collaboration, making it well-suited for someone who is organized, people-oriented, and committed to expanding opportunity for the individuals and families we serve.

Responsibilities

• Identify, develop, and maintain current information on community-based resources, programs, services, and natural supports
• Work directly with individuals and families to identify needs, support resource navigation, and connect them with appropriate community-based services in their local cities or towns
• Partner with DDS Service Coordinators through scheduled meetings, information sharing, and individualized follow-up to support resource navigation and community connection
• Serve as a liaison between DDS, Northeast Arc, families, and community organizations to strengthen collaboration, coordination, and access to resources
• Build and maintain professional relationships with local colleges and universities, community agencies, service providers, and other community organizations to expand inclusive resource options beyond disability-specific services
• Create, update, and distribute resource materials, guides, presentations, and related communications for DDS Service Coordinators, families, community partners, and internal teams
• Contribute to the planning, development, and implementation of webinars, training, and professional development opportunities focused on transition services, adult systems, and community resources
• Maintain organized tracking of resource requests, follow-up activities, and outcomes to inform service planning, reporting, and continuous improvement

Qualifications

• Bachelor's degree in Human Services, Education, Psychology, or a related field, or equivalent experience preferred
• Experience working in the human services or disability field
• Excellent organizational skills with strong attention to detail
• Strong verbal, written, and interpersonal communication skills
• Superior customer service skills with the ability to interact effectively with families, service coordinators, and colleagues on a daily basis
• Flexibility to manage multiple priorities and adjust to evolving program needs
• Ability to work both independently and collaboratively as a team player
• Proficiency in Microsoft 365 (Word, Excel, SharePoint, Outlook) required
• Experience with email and digital marketing platforms, database software, and web-based graphic design or visual communication platforms preferred
• Valid driver's license and reliable transportation required
• Ability to sit for extended periods, work on a computer, and conduct phone-based communication for the majority of the workday; infrequent light physical effort required
• Must successfully complete and pass all required background checks as a condition of employment

Benefits & Perks

At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It's our goal as an employer to provide an enriching and supportive environment for our employees and their families.

With that goal in mind, we are proud to offer the following:

• Medical, dental, and vision coverage (for employees working an average of 30 hours per week)
• Generous paid time off, including vacation, sick time, and 12 paid holidays
• Flexible Spending Accounts (health care and dependent care)
• Group Life Insurance
• Additional voluntary insurance options and discount programs
• 403(b) retirement plan with limited company match
• Employee Assistance Program and Mental Health Hub
• Ongoing professional development (trainings, conferences, CEUs, and more)
• eAcademy online learning platform
• Mileage reimbursement (where applicable)
• Additional perks including employee discounts and more

About Us

Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life, and play in the community. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make. We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Keywords: Community Resource Specialist, Human Services, Disability Services, DDS, Family Services