About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Its mission is to bring support to our beloved members and the team, while working on high impact projects.
As a Community Relations Specialist, your role will be to assist the members in the Polish market. You will be reporting to our CEE Manager.
Your Responsibilities
- Moderating member profiles and their content (trip comments, ratings, claims, etc.)
- Answering members’ messages and providing them with support through various channels (tickets, social media, calls) in a timely manner, at high-quality level (we offer a 100% response service) and with the appropriate tone of voice
- Handling refunds
- Reporting technical issues in the platform
- Gathering member's feedback and communicating it to the concerned Team
- Improving the overall member experience
- Providing support in preparing reports on relevant statistics
- Performing ticket quality checks and reporting it to your manager
Your Qualifications
- Previous experiences in B2C customer service (at least 1 year)
- Excellent communication and active listening skills with a willingness to help others
- Full working proficiency in written and spoken English & Polish
- Fit with our BlaBlaPrinciples
- Thriving in a collaborative, fast-growing and innovative environment
- Ability to take ownership, aligned with business priorities
- Nice to have: A previous experience in moderating social media, using Salesforce or managing outbound and inbound calls of customers
If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!
What we have to offer
- Full remote possible in the country of the role
- 4 weeks of parental leave 100% paid
- Financial support for home office equipment
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Employee Stock Ownership plan
- Local meal plan policies (Pyszne)
- Mental health support through Moka.care
Interested in joining the ride? Here’s what your hiring journey will look like:
- a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
- a 60-min video-call with Alona Betcher, CEE Manager, to deep dive into your motivation with customer support
- a fully remote exercise to evaluate your technical skills
- a 60-min video-call with Alona & Aline Romer, Senior Customer Operations Manager to discuss your exercise
Our hiring process lasts on average 25-30 days and offers usually come within 48 hours.
Not sure yet?
Check out our 100 reasons to join BlaBlaCar!
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.
What We Do
BlaBlaCar is the world’s leading community-based travel app enabling 26 million active members a year to share a ride in 21 countries. Its technology matches drivers with empty seats with passengers heading the same way, so they can share the cost of the trip. With the mission to be the go-to marketplace for shared travel, BlaBlaCar combines carpooling with bus journeys from over 4000 operators to offer a wide choice of affordable and sustainable travel solutions, all in one app. In 2022, BlaBlaCar’s trusted community connected 2 million meeting points worldwide and enabled 90 million human encounters. Carpool drivers saved 450 million euros, and all BlaBlaCar’s mobility services contributed to avoiding 1.5 million tonnes of CO2 emissions.
