Community Operations Manager

Description

Community Operations Manager

$65,000-$70,000 annually + Comprehensive Benefits + 16 Paid Holidays

Hiring range based on experience, skills, and qualifications.

Collaboration. Authenticity. Connection. Balance.

At Cohere, we believe community is the most valuable amenity.

We do more than manage communities—we help create places where people connect, belong, and thrive. By partnering with some of the nation's most innovative master-planned communities, we create places residents are proud to call home and where meaningful relationships flourish.

We're looking for a Community Operations Manager to join our team supporting a premier Four Seasons 55+ community in beautiful Bluffton, South Carolina.

Located in the heart of South Carolina's Low country, this active adult community offers residents resort-style amenities, engaging social opportunities, and a welcoming environment designed for connection, belonging, and active living.

In this role, you'll lead the day-to-day operational success of the community by overseeing governance processes, compliance initiatives, design review, vendor partnerships, community assets, and resident engagement efforts. You'll serve as a key leader, helping preserve the community experience residents value while supporting the continued success of the association.

This is an opportunity to make a meaningful impact, lead community operations, build strong stakeholder relationships, and contribute to a community where connection, stewardship, and resident experience are at the heart of everyday life.

If you're someone who enjoys leading complex operations, solving problems, building relationships, and creating exceptional community experiences, we'd love to meet you.

Why People Choose Cohere  

The best communities are built by people who feel supported, valued, and empowered to do their best work. That's why we invest in benefits, time away, and professional growth that help our team members thrive both personally and professionally.  

Highlights Include:  

• Medical coverage available on your first day  
• Employer-paid dental coverage  
• Vision coverage  
• 401(k) retirement plan  
• Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage  
• Pet insurance options  
• Employee Assistance Program with mental health, financial, legal, and family support resources  
• Travel assistance and identity theft protection  
• Complimentary will preparation services  
• Generous paid time off  
• 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO  
• Professional development and growth opportunities 

What You'll Do

• Oversee day-to-day community operations and administrative functions in support of community goals and objectives 
• Respond to resident, stakeholder, and partner inquiries while ensuring timely follow-up and resolution 
• Support strategic initiatives that enhance operational efficiency and resident experience 
• Partner with community leadership and stakeholders to ensure exceptional service delivery 

• Oversee community compliance efforts through education, communication, inspections, and relationship-building 
• Manage the Design Review process, including homeowner communications, committee support, application review, and follow-up 
• Maintain expertise in governing documents, policies, and community standards 
• Support Board and committee initiatives as needed 

• Coordinate preventative maintenance programs and oversee community assets, amenities, pools, landscaping, and common areas 
• Conduct regular inspections and identify opportunities for improvement 
• Manage vendor relationships, bidding processes, contracts, and service delivery 
• Support risk management efforts and recommend solutions to protect community assets 

• Assist with annual budget preparation and operational planning 
• Manage association records and maintain the integrity of community documentation 
• Support transfer, disclosure, resale, and homeowner onboarding processes 
• Monitor operational projects and maintenance activities while ensuring accurate documentation and reporting 

• Partner with the Community Life team to support resident engagement initiatives and community programs 
• Analyze resident feedback and identify opportunities to enhance the community experience 
• Foster a culture of teamwork, accountability, collaboration, and continuous improvement 
• Attend community meetings, events, and after-hours functions as needed

What We're Looking For

• 3+ years of community association management, HOA management, community operations, property management, or related leadership experience 
• Experience overseeing compliance, architectural review, governance, and community operations 
• Strong leadership, relationship-building, and stakeholder management skills 
• Experience managing vendors, contracts, budgets, and operational projects 
• Knowledge of facilities, landscaping, amenities, and preventative maintenance programs 
• Excellent written and verbal communication skills, including public speaking and meeting facilitation 
• Strong organizational skills with the ability to manage multiple priorities and complex projects 
• Professional certifications through CAI (CMCA, AMS, PCAM) preferred 
• Bachelor's degree in a related field preferred 

• This is an onsite position based
• Flexible schedule, including occasional evenings, weekends, meetings, and community events 
• Valid driver's license and reliable transportation required 
• Ability to lift and move up to 30 pounds and remain on your feet for extended periods as needed

Equal Opportunity Employer 

Cohere is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.