What You’ll Do:
- This role supports community engagement and growth initiatives while coordinating an existing network of community moderators.
- Focus:
- Designing and executing engagement initiatives.
- Driving participation in in-app book communities.
- Coordinating moderators so campaigns and content are aligned with strategy and executed consistently.
- Acting as a brand presence in select community spaces.
- This positions the role between a Community Coordinator and a Community Growth Manager, with room to grow in scope over time.
- Community Initiatives & Growth:
- Ideate and execute community initiatives that drive engagement and retention.
- Grow in-app communities membership and increase participation in book discussions.
- Develop and execute strategies that build anticipation and spark conversations around our upcoming stories.
- Test organic growth initiatives (e.g. reviews drivers, sharing competitions).
- Recruit and activate in-app community super users.
- Monitor engagement metrics and community feedback to understand what excites and motivates our users. Use these insights to refine community strategies and initiatives, ensuring continuous growth and engagement.
- Event Co-ordination and Campaign Ownership:
- Organize virtual events such as author interviews, book club meetings, and reading challenges to keep the community engaged and connected with our stories and authors.
- Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels.
- Align moderators on campaign goals, timelines, and messaging.
- Moderator Coordination:
- Act as the primary point of contact for community moderators.
- Coordinate content calendars, initiatives, and campaign execution with moderators.
- Keep moderators informed, aligned, and engaged.
- Manage weekly community push notification creation and scheduling in collaboration with moderators.
- Brand Presence:
- Represent established brand voices (e.g. “Galatea Sophie,” “CandyJar Leah”) in light-touch engagement contexts. Build trust and familiarity with community members and be part of the conversation.
What You'll Bring:
- 1+ years of experience with customer service or community, and social media
- You are a book lover at heart, with an understanding of bookish communities
- You are an active member of multiple online communities
- Experience being creative, strategic, and analytical, when crafting compelling initiatives and content and measuring their impact
- Strong communication skills, empathy, and cultural sensitivity to connect with our diverse audience and to collaborate with cross-functional teams
Who We Are Looking For:
- Autonomous
- Bring solutions instead of problems
- Data driven
- Quick to action
- A high functioning workaholic
- Looking for exponential career growth
- Have lots of fun building a generational AI x Entertainment company
Top Skills
What We Do
Inkitt is a pioneer at the forefront of Data Driven Publishing. Using an analytic and objective approach, we’ve discovered hundreds of talented authors around the world with over 50% of our published authors achieving $100,000+ in sales. We have forever changed the traditional publishing model by inventing an algorithm which analyzes users' reading behavior to identify hits, in turn removing subjectivity from the equation. This gives Inkitt the unique ability to discover hidden talents that might otherwise have gone unnoticed.
Why Work With Us
We are on a mission to discover hidden talents and turn them into globally successful authors. At Inkitt, we strive to build a company culture and provide employment opportunities based on diversity and inclusion. We believe every author should have an equal opportunity to succeed, as should our team members.
Gallery
