Community Manager, West Africa

Posted 11 Hours Ago
Be an Early Applicant
9 Locations
In-Office or Remote
Mid level
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
The Role
Lead and grow Binance's West Africa community by recruiting and managing volunteers, organising online/offline events, moderating Telegram/Discord, creating and localising content, building partnerships with universities and local groups, driving user acquisition, collecting community feedback, and supporting brand promotion and product adoption.
Summary Generated by Built In
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Binance Angels program - Recruit, train, and manage Binance Angels (volunteer community program).

    • Events & meetups - Organise and host online and offline community events, meetups, webinars, workshops, and educational sessions to drive engagement and brand awareness.

    • Telegram/Discord moderation - Lead moderation of regional Telegram and Discord groups, including implementing bots, mini-games, and community campaigns.

    • Partnerships & university outreach - Build partnerships with local crypto communities, student groups, and universities to expand Binance Academy reach.

    • Content creation & localisation — Create, translate, and proofread community content in English and local languages for regional relevance.

    • Platform expansion - Explore and introduce new community-friendly platforms to extend the local user base and brand awareness.

    • Brand promotion & community support - Promote Binance's brand, products, and campaigns while providing high-quality community support.

    • User acquisition through community - Turn community awareness into traders and traders into advocates via owned community channels.

    • Feedback loop - Collect user insights, market trends, and community feedback and relay to internal Product, Growth, and Marketing teams.

Requirements

    • Minimum 2–4 years in community management, event organisation, or related fields.

    • Crypto and Binance enthusiast - actively uses Binance products (Spot, Margin, Futures, P2P, Earn) and understands crypto/blockchain terminology (DeFi, Web3, NFT).

    • Experience curating content for social media platforms; Twitter, Telegram, Discord, Facebook, WhatsApp.

    • Proven community or event management experience with strong ownership and emotional intelligence.

    • Familiarity with Telegram moderation tools, bots, and community engagement campaigns.

    • Strong analytical mindset (comfortable with data, dashboards, ROI tracking)

    • Strong conflict resolution and communication skills with the ability to manage difficult conversations constructively.

    • Ability to work flexible hours (crypto communities are active round the clock).

    • Fluent English

    • Deep understanding of the West African social media landscape and community behaviour.

Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Skills Required

  • 2-4 years in community management, event organisation, or related fields
  • Active user of Binance products (Spot, Margin, Futures, P2P, Earn) and strong crypto/blockchain knowledge
  • Experience curating content for social media platforms (Twitter, Telegram, Discord, Facebook, WhatsApp)
  • Proven community or event management experience with strong ownership and emotional intelligence
  • Familiarity with Telegram moderation tools, bots, and community engagement campaigns
  • Experience implementing or managing community bots and mini-games
  • Strong analytical mindset, comfortable with data, dashboards, and ROI tracking
  • Strong conflict resolution and communication skills
  • Ability to work flexible hours (round-the-clock community activity)
  • Fluent English
  • Deep understanding of West African social media landscape and community behaviour

Binance Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Binance and has not been reviewed or approved by Binance.

  • Career-Linked Recognition & Rewards Performance-linked bonuses can be sizable in favorable crypto cycles, lifting total compensation. Attractive packages in engineering and specialized roles indicate strong rewards for in-demand skills.
  • Flexible Benefits Remote-first flexibility and work-from-anywhere options add meaningful value to the overall rewards package. Flexible schedules and location independence are presented as core perks.
  • Retirement Support Binance.US includes a 401(k) as part of its benefits. This provides a conventional retirement pillar alongside cash and bonus components.

Binance Insights

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The Company
HQ: Singapore
7,696 Employees
Year Founded: 2017

What We Do

Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more. For more information, visit: https://www.binance.com

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