Job description:
Community Association Manager (Portfolio) - Provide high-level support and management to assigned community associations. Work closely with the board of directors of multiple community homeowners' associations (HOAs) to address and react to the needs of the communities in accordance with the association's governing documents and the company policy.
We are a fast-growing company that is taking a new approach to HOA management throughout the United States. We are committed to providing our community associations with the best service in the industry. Our office staff is close and friendly. We are searching for a dedicated individual to join our office family who will help maintain the best quality of life for our team members, homeowners, and residents.
Salary and Benefits:
UNLIMITED BONUSES IN ADDITION TO SALARY!!! SOME TEAM MEMBERS HAVE EXCEEDED $500 PER PAY BASED ON INTERACTION REVIEWS.
Starting annual salary is based on experience. We offer health insurance, paid vacation, FLEX work schedule, and retirement plan.
Additional Responsibilities:
- Assure that the policies, resolutions, and goals of the Board are carried out
- Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
- Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners, and Board of Trustees
- Be available to be on-call to handle after-hours emergencies
- Provide input and assist the Board with the preparation of the Association's annual budget
- Be responsible for the daily implementation of the annual budget, perform general financial management and record-keeping
- Coordinate receipt and review of invoices for services and ensure timely payment of bills
- Assist Association on collection matters and monitor maintenance fee accounts
- Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
- Manage bid process, review bid spec proposals, and comparison spreadsheets, and make board recommendations as appropriate.
- Manage vendor relations
- Conduct regular property inspections to ensure compliance with Association Rules and Regulations.
- Ensure maintenance of all files, records, and correspondence in accordance with company procedures and good business practices
- Attend all Board meetings
- Prepare Board meeting agenda, monthly management report, and all other reports and material needed for Board Packet; distribute in advance of the meeting
- Coordinate activities of association professionals including attorneys, auditing firms, and engineering firms
- Act as the liaison for designated committees
- Provide customer service assistance to homeowners as needed. Assist with homeowners' calls and inquiries and respond accordingly or direct to the appropriate party.
- Attend regular Membership meetings
Skills and Ability Requirements:
- Demonstrates advanced knowledge of Microsoft Office: Excel, Word; and Adobe
- Effective written and verbal communication skills
- Strong customer service, communication, and interpersonal skills
- Action and results-oriented, enthusiastic
- Resourceful, creative, decisive
- Excellent organizational skills
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Positive, can-do attitude with a commitment to excellence
- Ability to meet stringent deadlines
- Lift up to 50lbs
- Ability to operate in a fast-paced environment and multi-task.
Education:
- High school or equivalent (Required)
Experience:
- HOA Management (not rental management): 2 years (Required)
License/Certification:
- Driver's License (Required)
- CAI CMCA Certificate or higher (Required)
- CAI AMS Certificate (Preferred)
- CAI PCAM Certificate (Preferred)
Preferred Qualifications
PREFERRED Experience Requirement:
If Applicable, please list your CAI certification(s) and CAI number in your resume.
- At least two (2) years of COMMUNITY ASSOCIATION-related experience. Experience must be with a Homeowners Association or Condominium Association governed directly by a Board of Directors and outlined clearly in your resume. Please list community names in your resume.
- Community Association Institute (CAI) certification or training – Please list on your resume with proof of certification or training. Please submit a copy of certification or training with your resume
Additional Education/ Experience Requirements:
- Other Property Management/ Association/ Real Estate experience is a plus.
- Excellent word processing and computer skills required
- Experience using Google applications, Gmail, Google Docs, Google Drive, and Google Sheets are beneficial.
- Must have valid driver's license
- Must be able to work independently with a strong work ethic
Schedule:
- Evenings as needed
- Monday to Friday
- On call
- Weekends as needed
Skills Required
- High school diploma or equivalent
- At least two years of HOA or community association management experience; rental management does not qualify
- Valid driver's license
- CAI CMCA Certificate or higher
- Advanced knowledge of Microsoft Office, including Excel and Word, and Adobe
- Strong written, verbal, customer service, communication, interpersonal, organizational, and multitasking skills
- Ability to lift up to 50 pounds
- Ability to work independently with a strong work ethic
- CAI AMS Certificate
- CAI PCAM Certificate
- Other property management, association, or real estate experience
- Experience with Google Applications, Gmail, Google Docs, Google Drive, and Google Sheets
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
