Jiffy.com is seeking a Community Manager & Digital Content Creator to support our growing social presence across Instagram and TikTok. Reporting directly to the Social Media Manager, this person will help drive day-to-day engagement, spot trend opportunities in real time, and create digital assets that support our content and campaigns. This role is perfect for someone who lives online, loves community-building, and has a strong, creative point of view when it comes to social-first visuals and copy. You’ll also support light copywriting needs, from captions to short-form blog content, keeping our voice consistent across all channels. You’ll work closely with social, creative, and performance teams to keep our brand engaging, organized, and evolving.
Key Responsibilities
- Own daily community management across all channels: responding to comments, managing DMs, engaging with creators/customers, and keeping brand voice consistent.
- Monitor and engage with comments on organic posts and paid ads to support performance and strengthen community trust.
- Identify trending audio, viral formats, niche moments, and cultural trends with potential for Jiffy content opportunities.
- Create digital assets for social-IG stories, graphics, promotional visuals, simple edits, memes, and story-style content that aligns with our brand aesthetic.
- Assist with light posting duties and support the social calendar with content ideas, drafts, and asset development.
- Write short-form copy for captions, social content, and assist with light blog writing or blog updates when needed.
- Track and escalate community insights, FAQs, sentiment shifts, and opportunities for future content.
- Maintain an organized workflow inside Figma, with assets built and delivered cleanly for cross-team use.
- Collaborate closely with the Social Media Manager to ensure all engagement, copy, and visuals support overarching brand goals.
Requirements
Basic Qualifications
- 2–3 years of experience in social media, community management, copywriting, or digital content creation.
- Proficiency in Figma (primary workspace) and Canva for fast-turn social assets.
- Strong copywriting skills-caption writing, short-form blog contributions, and crafting engaging hooks.
- Strong understanding of TikTok + Instagram trends, engagement strategies, and best practices.
- Excellent written communication skills with an eye for tone, humor, and brand voice.
- Experience creating social-first graphics, simple editing, or repurposing content for multiple platforms.
- Highly organized, responsive, and comfortable working in a fast-paced digital environment.
- No degree required; professional experience and portfolio of work matter more.
Preferred Qualifications
- Experience in ecommerce, crafting, DIY, or creator-oriented brands.
- Basic video editing skills (CapCut, Adobe Express, Adobe Premiere, etc.)
- Familiarity with TikTok Shop, DTF/UV DTF, or small-business crafting communities.
- A natural instinct for internet culture, meme timing, and generating content ideas that feel native to the platform.
- Ability to help brainstorm and draft SEO-friendly blog content when needed.
Why You Will Love Working At Jiffy
- Opportunity to grow company market share through innovation in the rapidly evolving e-commerce, AI, and image processing space.
- Thrive in a collaborative, high-growth environment where your ideas directly influence how Jiffy evolves as a leading e-commerce destination.
- High visibility and influence in solving complex problems and delivering cutting edge solutions resulting in direct impact on Jiffy’s seamless customer experience.
- Access to career development opportunities in a company that invests deeply in professional growth.
Location: Remote or Hybrid in Irvine CA.
Salary: 60-80K (bonus and equity)
Benefits
What We Offer
- Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses.
- Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy.
- Retirement Planning: 401(k)
- Wellness Support: Annual wellness benefits to help you stay healthy and balanced.
- Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup.
- Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with!
- Professional Development: Annual stipend to support your learning and career growth.
EEO
Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Top Skills
What We Do
Jiffy.com is the #1 US online reseller of blank imprintable clothing. We launched over a decade ago with a clear mission: Use technology to combine an unparalleled level of customer service with the fastest delivery the blank apparel industry has ever seen.
Today, our team helps millions of creators, makers, and entrepreneurs bring their ideas to life with quality products and the materials to express their craft and grow their own businesses. Our focus on providing superior value and customer service remains as strong as ever. We’re continually delighted and inspired by the success of our customers! Visit us at jiffy.com.
