Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
What are we looking for? Our Community Manager has a knack for the following skills:
Communication:
- Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
- Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
- Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.
Analytics:
- Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.
Leadership:
- Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
- Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.
Business:
- Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.
Requirements
- Prior experience in community management/social media in gaming on professional basis.
- Excellent written and verbal communication skills in English and Brazilian Portuguese.
- Passionate about video games and social media.
- Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.
Benefits
As a remote role, we offer flexibility and a nice work-life balance.
Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.
Good luck and we look forward to meeting you!
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Brazil
Area of Work: Marketing
Service: Engage
Working Pattern: Remote
Skills Required
- Professional experience in community management or social media within the gaming industry
- Excellent written and verbal communication skills in English
- Excellent written and verbal communication skills in Brazilian Portuguese
- Passion for video games and social media
- Strong understanding of social media and community management platforms, including Discord, Twitch, Reddit, Instagram, and Facebook
- Include personal email address, location, and written and spoken languages on the CV or cover letter
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond. We bring to life digital content that entertains, connects, challenges and educates people worldwide. Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.
