The Role
Lead daily operations of a student or multifamily housing community, supervising resident experience, facilities, leasing, and admin teams to meet occupancy, financial, and service goals; manage budgets, compliance, maintenance, leasing, and on-call emergency response.
Summary Generated by Built In
The Community Manager - Boston is responsible for leading the daily operations of the community by providing operational leadership across resident experience, facilities operations, leasing, and administrative functions. This role directly supervises the Resident Experience Manager and Service Manager, ensuring collaboration between teams, consistent execution of company standards, and exceptional service delivery.
Working in partnership with the Managing Director and under the direction of the Regional Director, the Community Manager executes operational priorities, develops on-site leaders, and monitors community performance to support occupancy, financial, and resident experience objectives. This role serves as the operational leader responsible for executing the community's daily operations while supporting broader business initiatives established by the Managing Director.
- Lead and maintain accountability for the day-to-day operations of the community, ensuring operational excellence across resident experience, leasing, facilities, financial performance, and administrative functions.
- Provide direct leadership, coaching, and performance management to the team while promoting collaboration between office and facilities teams.
- Ensure alignment between resident experience and facilities operations by establishing shared priorities, facilitating communication, and promoting accountability across the on-site leadership team
- Execute community operating plans and performance initiatives established in partnership with the Managing Director.
- Monitor operational performance against occupancy, resident satisfaction, expense management, and service delivery goals, recommending corrective action plans as needed.
- Support execution of leasing and marketing initiatives through the Resident Experience Manager to achieve occupancy and renewal goals.
- Ensure consistent delivery of an exceptional resident experience through effective customer service, resident communication, and timely resolution of escalated resident concerns.
- Oversee facilities operations through the Service Manager to ensure:
Timely completion of work orders.
Execution of preventative maintenance programs.
Effective planning and execution of Turn.
Community cleanliness, safety, and curb appeal standards. - Monitor controllable operating expenses and purchasing activity to support budget adherence and operational efficiency.
- Coordinate operational execution of approved capital improvement projects while minimizing disruption to residents and community operations
- Review operational performance metrics and identify opportunities to improve efficiency, productivity, and service delivery.
- Partner with internal support teams to resolve operational challenges and ensure compliance with company standards.
- Provide operational support for lease execution, collections, and delinquency processes while ensuring compliance with company policies and established procedures.
- Ensure compliance with company policies, Fair Housing requirements, safety standards, and applicable federal, state, and local regulations.
- Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
- Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.
Work Environment
Living on-site is a condition of employment (i.e. required without exceptions) for this role. This requirement is for the business need of emergency response and on-call. Must be available to respond to emergencies as they arise, including those that occur after normal business hours. This position is subject to on-call rotation.
Ideal Candidate
The ideal candidate for the Community Manager – Boston role is an experienced leader in student or multifamily housing (multifamily property management), hospitality, or a related environment, who can support day-to-day property operations, lead on-site teams, and deliver an exceptional resident experience. This role includes overseeing resident experience, facilities, leasing, and administrative functions while partnering with the Managing Director and Regional Director to support community performance.
Living on-site is a condition of employment (i.e. required without exceptions) for this role. This requirement is for the business need of emergency response and on-call. Must be available to respond to emergencies as they arise, including those that occur after normal business hours. This position is subject to on-call rotation.
Ideal Candidate
The ideal candidate for the Community Manager – Boston role is an experienced leader in student or multifamily housing (multifamily property management), hospitality, or a related environment, who can support day-to-day property operations, lead on-site teams, and deliver an exceptional resident experience. This role includes overseeing resident experience, facilities, leasing, and administrative functions while partnering with the Managing Director and Regional Director to support community performance.
Candidates should demonstrate strong communication, collaboration, and leadership skills, with experience managing teams and supporting operational performance. While not all candidates will have experience across every operational function, they should be ready to grow into broader leadership responsibilities while fostering accountability, teamwork, and exceptional service.
American Campus Communities Culture Commitments
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Skills, Knowledge and Expertise
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- 2 years’ of progressive leadership experience in student or multi-family housing, or similar industry.
- Bachelor’s degree in business or relevant field preferred.
- Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
- Strong communication and collaboration skills.
Benefits & Perks
- Benefits:
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
- Perks:
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program
About
American Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities.Whether we’re creating a new development, upgrading an acquired community, or partnering with a university to develop or manage on-campus housing, our goal is the same: deliver the best possible experience for students – at every price point.And it’s not just about great living spaces and great amenities. It’s about giving students the resources and environment they need to succeed, both academically and personally. Our Mission keeps us focused:Our values help us get there.Delivering the best possible student experience doesn’t just happen. It takes an unrelenting commitment to students, parents and educational institutions. It also takes a corporate culture built on shared values, a higher purpose, and a team of people who truly love what they do.
Skills Required
- 2 years progressive leadership experience in student or multifamily housing or similar industry
- Living on-site as a condition of employment and participation in on-call rotation for emergency response
- Skills in leasing and marketing
- Customer service and resident relations skills
- Facility management experience including preventative maintenance and turn planning
- Budgeting and controllable expense monitoring experience
- Supervisory experience including hiring, training, performance management, and coaching
- Knowledge of Fair Housing requirements, safety standards, and applicable federal, state, and local regulations
- Strong communication and collaboration skills
- Bachelor's degree in business or relevant field
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The Company
What We Do
American Campus Communities was formed in 1993 with four employees, one student housing management contract and a vision to be the best student housing company in the nation. Today, ACC is a publicly traded real estate investment trust (REIT) and the nation’s largest developer, owner and manager of high-quality student housing communities. ACC is passionate about student success. Whether the company is creating a new development, upgrading an acquired property, or partnering with a university to develop or manage on-campus housing, the goal is the same: deliver the best possible experience for students—at every price point. ACC is just as passionate about creating rewarding careers for its team members. At ACC you’ll find a hardworking, motivating culture with unlimited potential for contribution and growth. ACC’s commitment to job training and its promote-from-within approach means your opportunities can be as vast as your ambition. Mission: Consistently provide every resident with an environment conducive to healthy living, personal growth, academic achievement and professional success. Our Values: Put students first. Be passionate. Surprise and delight. Do the right thing. Pursue growth. Create team spirit. Reward achievement. Drive evolution. Optimize. Give back.
