Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation?
Field Nation launched the Provider Community last year to create a dedicated space for providers to connect, learn, and grow. The Community Engagement Specialist elevates this foundation into a high-impact program that strengthens trust, reinforces best practices, and improves overall marketplace quality. This role is critical to continuing growing Community as a trusted, go-to resource for providers and internal teams—driving education, supporting go-to-market initiatives, gathering and synthesizing provider feedback, enabling new providers and Service Companies to ramp up successfully, and elevating quality across the marketplace.
What you’ll get to do
- Foster a positive, inclusive, and high-value community environment that encourages active participation and peer-to-peer support
- Collaborate with the Content Manager to create compelling, educational, and engagement-driving content
- Execute and manage virtual events—including webinars, meetups, and user groups—and support the development and growth of a Super User/Advocacy program
- Monitor community discussions and address escalations, misinformation, or policy-related questions within the community; coordinate with internal teams when intervention is needed
- Provide platform education and “how-to” guidance by responding to provider questions and directing members to relevant Field Nation resources and best practices
- Keep community content organized and updated by managing tags, curating featured collection widgets, and ensuring posts are accurately categorized and moved to the appropriate sections
- Gather and synthesize provider feedback to inform product development, experience improvements, and marketing strategies
- Evolve and enforce clear community guidelines and moderation standards to maintain a constructive, respectful and professional environment
- Track, analyze, and report on community health metrics (member growth, engagement levels, sentiment, program participation, etc.) and build reporting frameworks that demonstrate impact
You might be a good fit if you have:
- 2–4 years of experience in Community or Social Media management, hosting and organizing virtual events, or a related engagement-focused role
- Proven ability to build and grow engaged online communities with measurable impact
- Strong understanding of community platforms, analytics tools, and reporting frameworks (experience with Higher Logic Vanilla is a plus)
- Experience planning and hosting virtual events and webinars
- Excellent written and verbal communication skills, with the ability to engage diverse audiences professionally and authentically
- Strong cross-functional collaboration skills and experience working with marketing, product, and support teams
- Analytical mindset with the ability to translate data into actionable insights and program improvements
- Creative thinking with strong execution skills
- High emotional intelligence, sound judgment, and professionalism in managing sensitive or complex interactions
- Strong organizational abilities in a fast-paced environment
- Familiarity with graphic design and video editing tools.
Position Type/Expected Hours of Work:
- This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
- Shift: 9 hours/day – 5 days per week (Mon-Fri)
- Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)
Office Location:
- Uttara, Dhaka, Bangladesh (Hybrid)
Salary Range:
- BDT 70,000 - 100,000 (Monthly)
Why we think you'll love it here:
- Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
- Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
- Referral Bonus – Incentives for successful employee referrals.
- Gratuity – Honoring your long-term dedication
- Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
- Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
- Gym Membership – Stay fit, active, and energized.
- Complimentary Lunch / Dinner – Because good work needs good food.
- Unlimited Tea & Coffee – Keep the energy flowing.
- Transportation – Helping you get to work hassle-free.
- Mobile Data Allowance – Allowances to ensure connectivity.
- Career Development Budget – Dedicated funds for professional learning and growth.
- Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
- Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
- Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
- Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
- Leave Benefits:
- Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
- Hajj/Umrah Leave
- Maternity Leave
- Paternity Leave
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What We Do
Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.
