Community Engagement & MDU Account Manager

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The Community Engagement & MDU Account Manager will be responsible for developing and maintaining strong relationships with local communities, stakeholders, and partners to foster a positive brand image and encourage active participation in company initiatives. This role will involve planning and executing community outreach programs, representing the company at community events, and ensuring alignment between corporate goals and community needs. Also managing relationships with property owners, building managers, and developers to ensure successful sales, service delivery, and ongoing support for Multi-Dwelling Unit (MDU) properties. This role involves driving new business, managing existing accounts, and providing exceptional customer service to residents and property managers.

RESPONSIBILITIES: 

• Hustle hard on the day-to-day execution of events, sponsorships, and local involvement

• Execute events successfully by recording notes, sending agendas, and assigning tasks to team members

• Collaborate on projects to improve marketing and progress sales

• Maintain accurate and current sales funnel information to ensure continuous sales opportunities

• Assist residential and business sales teams in achieving optimal sales goals

• Utilize your calendar to keep your days structured and organized

• Establish project timelines to ensure key milestones are met and projects are delivered on time, keeping our Marketing team ALLO-awesome

• Visit local ALLO offices to engage with customers, offer coverage, and build internal relationships

• Act as next-level support and backup coverage for our market storefronts and First Impression Specialists

• Live local by meeting community members, engaging in activities, Chamber lunches, and business after-hours

• Support cross-regional events and activities

• Assist the Social Media team in gathering video and image content from event photos to market footage

• Build and maintain relationships with property managers, homeowners’ associations, and consultants to support ALLO’s growth

• Educate property managers and residents on ALLO’s product features, benefits, and applications through detailed information sessions and training

• Deliver a high-quality customer experience through the entire customer lifecycle, including prospecting, sales, and identifying upgrade opportunities

• Organize and host events to build brand awareness, give back, and increase service penetration within assigned properties

• Act as a property advocate by collaborating with internal teams to ensure customer needs are understood and met

• Assist in generating sales, resolving complaints, and improving overall customer satisfaction

• Provide promotional materials, tools, and support to property management teams

• Monitor and report key sales metrics to assess performance and areas for improvement

• Fulfill the role of MDU account manager in applicable markets

EDUCATION: 

• Associate’s or Bachelor’s degree in applicable field of study

EXPERIENCE: 

• 2-4 years of experience in marketing, events, sales, and/or public relations

• Minimum of 1 year of relevant outside sales experience, or an equivalent combination of education and experience

• Experience in property management is a plus

 
SKILLS / KNOWLEDGE / ABILITIES: 

• Remain cool under pressure

• Highly organized

• Strong written and oral communication

• Motivate others to meet deadlines in a fast-paced environment

• Goal-oriented with an ability to motivate and inspire

• Wide degree of creativity and latitude

• Problem solver with a get-it-done attitude

• Flexibility to work efficiently whether in a group or solo environment

• Huddle up and combine efforts for team projects

• Always open mentality (new ideas, constructive criticism, team feedback, departmental input)

• Prepared and eager to be constantly learning, adapting, and improving

• Willingness to go above and beyond and help where needed

• Use your contacts within the community to collaborate on behalf of ALLO to help with events and generating sales for MDU

REQUIREMENTS: 

• Raise objects up to 50 lbs

• Ability to bend, kneel and stand 

• Remain upright on feet for extended periods

• Remain stationary for extended periods

• Move on foot up to 5 miles per day

• Ability to communicate information

• Ability to operate a computer

• Ability to observe details at far range

• Ability to work outdoors

• Possess/Maintain a valid driver’s license

• Travel up to 70% to meet with clients and attend events as needed

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.