Community Engagement Lead

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Responsibilities:

• Plan, review and administer effective outreach campaigns, programs or events for DataForce community members and other relevant audiences

• Plan and monitor execution of satisfaction surveys for the DataForce community • Forecast, measure, and report the results of various engagement campaigns

• Create a systematic, process-driven approach to community engagement outreach and relationship management

• Set and continually monitor Community members expectations, while actively working to improve the Community experience

• Review and revise materials targeted for the DataForce Community based on feedback and outreach/engagement performance analysis

• Track issues within the DataForce community, assisting with the development of recruitment and engagement strategies for programs/projects and the coordination of events

• Perform root cause analysis for community escalations and proposing corrective actions

• Prepare material for presentations regarding Community insights for internal and external customers

• Work across various departments and functions to ensure the best satisfaction within the DataForce Community: Sales, Production, Recruitment, Tech Support, Operations, and Payments

• Other tasks as assigned by Senior Community Manager, Community Engagement manager and Community Sourcing Director