Community Engagement Coordinator

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:    
The Coordinator, Community Engagement and Volunteers Coordinator is responsible for networking and sharing information about the salvation army’s programs and services.  The role oversees special community engagement and fundraising events and activities as well as the annual Christmas kettle campaign. The incumbent recruits, orients, and trains volunteers in support of that work.

ACCOUNTABILITIES:      

• Acts as the liaison with educational institutions and volunteer bureaus to promote volunteerism within the facility and attract applicants. 
• Develops or assists with the development of policies and procedures for the program as approved by senior management.
•  Participates in the development of the departmental budget, operates within the approved budget for financial control and ensures optimum utilization of resources.
• Promotes community ministries’ work with congregation members by creating opportunities to develop relationships that support full integration of congregational and community ministries.
• Oversees the annual Christmas Kettle Campaign for Cranbrook and Fernie.
• Prepares a Kettle Campaign plan, timeline, budget, worker schedule, and final report including recommendations; monitors campaigns and implements contingency plans as required.
• Serves as TSA’s kettle liaison, connecting with host location managers prior to and throughout the Campaign.
• Recruits, orients, and supervises all kettle campaign employees and volunteers. Inputs hours in Ultipro, where applicable, to ensure timely processing of employee pay. 
• Meets with Ministry Unit (MU) leaders monthly to provide formal updates/report on Kettle Campaign plans and execution.
• Assumes responsibility for all administrative and clerical responsibilities associated with the annual Christmas Kettle fundraising campaign, ensuring that donation updates are compiled and made available, ensuring supplies and inventories are maintained, ensuring TSA cash-handling/deposit practices are strictly adhered to.
• In collaboration with MU Leaders, develops an annual calendar of special events, creates and secures approval for event budgets, and provides oversight/coordination for these events. 
• Works creatively with external parties to develop and implement additional fundraising opportunities.
• Solicits cash and in-kind sponsorships for special events.
• Seeks out funding and grant opportunities and processes the necessary applications and reports.
• Gives oversight to the Volunteer Program. Works with MU Leaders to determine priority needs and develop “role descriptions” to enhance recruitment efforts.
• Uses social media, print and other mediums to promote volunteer opportunities both within the congregations and externally (schools, community groups, etc.).
• Develops and maintains an appropriate record keeping system.
• Recruits, orients, trains, and deploys volunteers for kettle campaign, special events and day-to-day ministry.  Ensures volunteers hours are tracked effectively and reported in SAMIS and to external bodies, where appropriate.
• Performs other job-related duties as assigned.

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:   

• Reports to Corps Officer.
• Direct reports: Seasonal Kettle Coordinators in Cranbrook & Fernie 
• Acts as a Team Leader and Workflow Coordinator:
• Gives oversight to multiple kettle workers during the Christmas season.
• Oversight and provides in-scope supervision to volunteers frequently. 

FINANCIAL AND MATERIALS MANAGEMENT:   

• Minor material responsibility (booklets, banners, etc.).
• Handles cash of $1000 plus on a regular basis during major campaigns.
• May do bank deposits & cash counting.
• Little input to annual budget or revenue projections.

WORKING CONDITIONS:

• Primarily Office environments.
• During Kettle Campaign may include driving & pick ups in and out of store locations.
• Some travel to the Fernie location needed. 
• Some flexible hours required to attend community groups either early morning or evening/weekends.  
• The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:  

Education, Qualifications and Certifications:          

• Completion of a formal post-secondary/college program of two academic years in a related field.
• An alternative combination of education and experience may be considered.

Experience and Skilled Knowledge Requirements   

• A minimum of three years of prior related experience.
• A minimum of two years of experience in one or more of the following areas: customer service, fundraising, coordinating events, administrative assistance, and database management experience.

Skills and Capabilities:  

• Support for and an understanding of mission and purpose of The Salvation Army in Canada.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Demonstrated record of accomplishment in annual fund development and implementation, knowledge of fundraising principles and techniques.
• Ability to work well in an extremely fast-paced, ever-changing environment, and manage multiple projects, with competing demands while maintaining a commitment to excellence.
• Excellent oral and written communication skills, with a specific ability to create donor solicitations, acknowledgements, and stewardship pieces such as reports and donor profiles. 
• Exceptional interpersonal skills, including the ability to form personal relationships and to communicate effectively to a variety of stakeholders (i.e., donors, sponsors, employees, and volunteers), both verbally and in writing. Understanding and respectful of diversity in a team-oriented culture.
• Must be a self-starter with imagination and creativity.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.