Community & Customer Marketing Manager

We are seeking an energetic, strategic, and technically curious Community & Customer Marketing Manager to join our Marketing team. Reporting to the Director of Community and Customer Marketing, this role will focus on driving engagement, advocacy, and education across BlueCat’s customer communities and programs. 
 
This role requires someone who is comfortable engaging with highly technical audiences, including network engineers, architects, and IT operations professionals. The ideal candidate is eager to deeply understand BlueCat’s products, industry trends, and customer challenges in order to build credibility, facilitate meaningful conversations, and create valuable customer experiences. 

Responsibilities 

- Manage and grow BlueCat’s customer community ecosystem, including the BlueCat Network VIP Community and customer-facing Care Community platforms. 

- Lead community engagement strategies that increase customer participation, advocacy, product awareness, and customer loyalty. 

- Create and execute community initiatives such as webinars, AMAs, workshops, virtual events, technical discussions, and customer engagement campaigns.

- Develop a strong understanding of BlueCat’s products, solutions, and industry landscape in order to effectively engage with highly technical customer audiences. 

- Act as a trusted community resource by confidently communicating with network engineers, architects, and technical practitioners as a peer. 

- Partner closely with Product Management, Product Marketing, Customer Success, Sales Engineering, and Support teams to align community programs with customer and business priorities. 

- Monitor industry trends, analyst research, market reports, and customer insights to identify topics and content relevant to BlueCat customers and communities. 

- Share relevant research, technical insights, industry news, and best practices with customer audiences to drive education and thought leadership. 

- Collaborate with internal subject matter experts to develop technical and customer-focused content including blogs, community posts, webinars, and educational resources. 

- Drive customer segmentation and data initiatives to improve visibility into community engagement and customer behavior. 

- Track and report on community health, engagement metrics, customer sentiment, and program performance. 

- Support customer advocacy and customer marketing initiatives including references, reviews, case studies, and customer storytelling. 

- Leverage AI-powered tools and emerging technologies to improve efficiency, scale content creation, and enhance customer engagement strategies. 

- Demonstrate curiosity and continuous learning by staying informed on evolving technologies, networking trends, and customer needs. 

About You 

- You are passionate about building authentic customer relationships and creating engaging customer experiences. 

- You are technically curious and enjoy learning complex technologies and translating them into meaningful conversations and programs. 

- You are comfortable interacting with technical audiences and can build credibility with customers through thoughtful communication and industry knowledge. 

- You are collaborative and enjoy working cross-functionally across Marketing, Product, Customer Success, Support, and Sales teams. 

- You are proactive, organized, and capable of managing multiple initiatives simultaneously. 

- You are adaptable, creative, and eager to experiment with new technologies and AI-driven ways of working. 

Skills & Experience 

- Bachelor’s degree in Marketing, Communications, Business, or a related field. 

- 3+ years of experience in community management, customer marketing, technical marketing, customer engagement, or a related role. 

- Experience managing and moderating online customer communities. 

- Strong understanding of customer engagement, advocacy, lifecycle marketing, and community-building principles. 

- Ability and willingness to learn technical networking concepts, products, and industry trends. 

- Experience working with technical audiences, preferably in enterprise software, networking, cybersecurity, or infrastructure technology. 

- Strong written and verbal communication skills, including the ability to simplify and communicate technical concepts clearly. 

- Experience collaborating closely with Product Management, Product Marketing, or technical teams. 

- Experience using analytics and reporting tools to measure program effectiveness and customer engagement. 

- Strong organizational and project management skills with the ability to manage multiple priorities. 

- Experience with community platforms such as Gainsight is considered an asset. 

This position offers a salary range of $80,000 - $100,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy.