COMMUNITY CRISIS CASE MANAGER

Summary/Objective 

The Community Crisis Case Manager will provide ongoing assessment, crisis intervention, and follow-up communication with individuals and families within the local community. Close collaboration with local law enforcement to support referrals and co-response as appropriate.  Receives and follows up on referral information from law enforcement, documents interactions, and maintains electronic clinical records and/or other reporting data for clients. Coordinates with internal and external supportive services to plan and arrange for necessary services to meet client needs and refer to outpatient paraprofessional team members.  Collaborates with inpatient psychiatric units, clinical supervisors, psychiatrists, and other team members.

Essential Functions

• Adhere to utilization, quality improvement, and corporate compliance policies and standards.
• Provide services to clients as assigned by administrative/clinical supervisor.
• Ensure and/or provide person-centered assessment and goal planning, of clients referred to the case manager from law enforcement. May provide screening, intakes, and assessment of clients utilizing required instruments and formats within appropriate timelines.
• Follow-up with referrals from law enforcement to ensure clients have referrals to mental health services. Continue to follow up with clients who are not in outpatient services for a minimum of 60 days. 
• Co-respond to mental health crisis calls as appropriate.
• Maintain documentation and data on clients referred to a case manager.
• Observe clients in a variety of situations. Assess the mental status of clients and evaluate their current level of functioning.
• Provide client crisis safety planning and incorporate clinician for additional assessment as deemed appropriate to protocol. 
• Conduct appropriate case management follow-up services to ensure continuity of care and client stabilization. Refer clients to internal and external supportive services such as vocational, medical, social services, housing authority, and residential and outpatient services.
• Collaborate with other clinicians, law enforcement, external providers, and psychiatrists to arrange services for clients. Maintain close and cooperative relationships with community agencies and other public agencies in coordinating treatment and service recommendations.
• Coordinate with clinical, residential, and hospital staff to identify client level of care needs and or anticipated needs upon discharge.
• Maintain electronic health records in accordance with agency standards. Confirm coding of services rendered is ethically appropriate and results in successful billing. Document and maintain case management notes for clients who are in the hospital or in residential facilities. Documentation will include information regarding the anticipated discharge plan, timeframe, and final disposition.
• Conduct intakes, ASIs, and answer questions regarding Volunteers of America services.
• May learn, utilize, and support fidelity of any evidence-based practices within the assigned program to ensure effective interventions or treatment.
• Provide communication with family members, guardians, and other involved parties, as permitted by law, and collaborate with them to develop suitable discharge plans and follow-up services for the client.
• Advocate for clients in many different forums including federal, state, and local court systems, with family, and/or school system.
• Attend staff meetings, clinical supervision, and other meetings as assigned.
• Transport clients for necessary treatment services and/or community services.
• May be called upon to occasionally make formal presentations or public speaking engagements representing VOA.
• Other duties as assigned by the Senior Director of Clinical Services and/or Supervisor.

Competencies

• Proficiency with computers, Microsoft Office Software: Outlook, Work, Excel
• Ability to learn new computer software in a timely manner
• Excellent attention to detail and organizational skills
• Successfully interact with clients and team members in a professional manner
• Ability to prioritize and manage multiple tasks concurrently
• Demonstrate independent work initiative and sound judgment
• Familiarity with local resources and social service agencies
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

There is no supervisory responsibility for this position.

Work Environment

This job operates in a general office setting. This role routinely uses standard office equipment such as laptop computers, photocopiers, telephones, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to successfully perform this job's essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require the ability to lift files, open filing cabinets, bend or stand on a stool as necessary, and perform work at a computer for extended periods.

Position Type/Expected Hours of Work

This is a full-time position.  Occasional evening and weekend work may be required as job duties demand. 

Travel

Community travel is routinely expected for this position and occasional out-of-town travel.

Required Education, Experience, or Eligibility Qualifications

• Bachelor’s Degree in Psychology, Social Work, or related field
• Experience working with high-risk individuals in need of assistance by linking with or negotiating services and resources within the community.
• Excellent communication skills with team members and community partners along with strong problem-solving skills.
• Crisis management skills.

Preferred Education and Experience

• 2 years of experience working in the mental health field

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.