Community Coordinator

The Squarespace Channels and Services Channel Partner team focuses on supporting and empowering creative professionals to build sustainable businesses that help clients succeed on our platform. Since 2016, we've focused on expanding our offerings to engage and build our community. As we establish new ways to support our growing network, we're looking for a Community Coordinator to join the team.

This is a hybrid role working from our NYC office 3 days per week. You will report to the Team Lead, Channel Partner Program.

• Monitor and moderate the members-only Circle Forum to maintain a positive and constructive environment
• Address escalated Customer Support inquiries regarding Squarespace Circle and associated programs
• Provide operational and logistical support for work including 1:1 community calls, user tests, in-person and virtual events, and solicitation of community feedback
• Develop and test community engagement tactics, iterating on and documenting processes
• Build relationships with important community segments
• Work with product teams and support the roll out of new releases
• Provide other team members with community management support, including identifying and sharing trends, pain points, and community sentiment

• 1+ years of experience in Community Management
• 1+ years of project management or project coordination
• Experience working with multiple partners across different projects
• Sense of empathy for customers
• Experience with Squarespace or other content management systems

• A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
• Supplemental Life and Disability Insurance plans
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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