What You Will Do
The Community Assistant promotes the leasing and occupancy goals of the community while promoting resident satisfaction by acting as a liaison between residents and the staff.
CWS Values: Embrace our core values and set an example to the team by demonstrating these values on a daily basis.
Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.
What Your Day Consists Of
Leasing the community
- Prepare move-in packages and lease paperwork
- Walk units to confirm readiness
- Review lease and issue keys, gate cards, etc.
Positive resident satisfaction and retention
- Establish and maintain rapport with residents and act as a liaison between the residents and the staff
- Plan and implement social events for residents on a regular basis
- Assist residents with any issues or conflicts that may arise
- Participate in on-call program for after-hours resident emergencies
Marketing the community
- Participate in weekly staff marketing meetings
- Actively participate in the annual and semi-annual turn process
- Assist with marketing needs of the community
Administrative
- Maintain office supplies
- Assist with maintaining resident files and entering resident information into database
CWS Risk Management Program
- Attend and participate in regular CWS safety meetings
- Adhere to key control policy
What You Bring To Us
- General knowledge of student housing property management
- Strong verbal and written communication skills
- Able to adhere to a set and variable work schedule, including weekends and emergencies
- Able to establish and maintain effective working relationships
- Able to maintain a professional and ethical atmosphere
- Own a valid driver’s license with good driving record and current automobile insurance
- Strong customer service orientation
- Basic internet, word processing, and spread sheet skills
- Able to perform work responsibilities at locations other than home property
- Able to travel within major metropolitan area and may be required to attend company functions in other cities
- High school diploma or GED
- Current lease onsite or lease no later than the next applicable lease term
- Must be an enrolled, degree-seeking student
- General knowledge of student housing property management
What We Offer
At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.
We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.
You'll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.
Work Environment
Work is performed in both office and field environments within residential apartment communities. Position requires frequent interaction with residents, prospective residents,
vendors, and team members in a fast-paced, customer-focused environment and may involve exposure to outdoor weather conditions while conducting property tours and inspections.
Physical Requirements
Requires frequent walking of the apartment community, including model units, vacant apartments, and common areas while conducting tours and assisting residents and prospective residents. Position involves standing, sitting, bending, reaching, climbing stairs, and occasional lifting of up to 25 pounds. Work is performed in both office and outdoor environments with frequent customer interaction.
This job description is not an all-inclusive list of duties and responsibilities. CWS may add or change responsibilities in order to meet business and organizational needs.
Skills Required
- General knowledge of student housing property management
- Strong verbal and written communication skills
- Ability to work set and variable schedules, including weekends and emergencies
- Ability to establish and maintain effective working relationships
- Ability to maintain a professional and ethical atmosphere
- Valid driver's license, good driving record, and current automobile insurance
- Strong customer service orientation
- Basic internet, word processing, and spreadsheet skills
- Ability to perform work responsibilities at locations other than the home property
- Ability to travel within the major metropolitan area and attend company functions in other cities as needed
- High school diploma or GED
- Current lease onsite or a lease beginning no later than the next applicable lease term
- Must be an enrolled, degree-seeking student
What We Do
Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of “Enhancing Lives the CWS Way.” From the minute you join the CWS family, as a resident or team member, you’ll experience the difference. How? We have a signature style which includes friendly team members, responsive service, well-designed floor plans, unique amenities, and spotless communities. We deliver on this by providing teams with the training they need and the perks, benefits, and balance they cannot live without
