Community and Engagement Manager, People, Qantas Airlines and QantasLink

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Are you passionate about building vibrant communities and driving engagement across a global workforce? Qantas Airlines and QantasLink are seeking an experienced Community and Engagement Manager to lead the community and engagement function for large, high-impact People programs and events—including the flagship ‘Feel the Difference’ initiative, which has a reach of 20,000 people globally. 

In this autonomous leadership role, you will design and deliver innovative engagement strategies, foster inclusion, and strengthen connections across the organisation. You’ll provide specialist advice, build strong people program and event momentum, and maximise people impact by ensuring all community and engagement strategies are fit for purpose. 

Key Responsibilities: 

• Develop and implement comprehensive community engagement strategies that build sustained momentum and enthusiasm and increase participation for programs and events in a diverse, global portfolio.. 
• Build strong and collaborative relationships with internal and external stakeholders to ensure fit for purpose community and engagement strategies for all programs and events.   
• Design and facilitate consultations, workshops, and forums with internal and external stakeholders to gather input and strengthen engagement. 
• Monitor and analyse engagement metrics and participant feedback to inform the continuous improvement of all community and engagement strategies. 
• Coordinate with marketing, brand, and communications teams to align engagement efforts with broader promotional activities. 
• Design and develop clear, consistent, and timely communications tailored to the needs of different stakeholder groups. 
• Prepare and present data-driven reports and dashboards for senior leadership and key stakeholders. 
• Oversee feedback loops with participants and partners to ensure ongoing dialogue and responsiveness to community needs. 
• Develop targeted communication plans to promote events and programs across different portfolios and locations, ensuring messages are accessible and culturally appropriate. 
• Design, create and update digital resources and manage SharePoint sites to drive program and event engagement and momentum. 

About You:

• 10+ years’ experience in Community and Engagement roles, ideally within a Program or Event capacity. 
• Tertiary qualification in Marketing, Human Resources, Psychology, or similar.  
• Proven experience in community engagement, stakeholder management, and relationship building. 
• Experience working within event and program delivery contexts, with a focus on community engagement. 
• Strong communication skills, including the ability to tailor messages for diverse audiences and facilitate two-way dialogue. 
• Strategic planning and implementation expertise, with a focus on inclusivity and cultural responsiveness. 
• Excellent organisational and time-management abilities to manage multiple projects and deadlines. 
• Data collection, analysis, and reporting skills to monitor engagement outcomes. 
• Ability to collaborate across teams and with external partners to achieve shared goals. 
• Problem-solving skills and adaptability in dynamic environments. 
• Proficiency with engagement and project management tools (e.g., CRM systems, event platforms, survey software). 
• Knowledge of accessibility standards, community development principles, and relevant legal or ethical frameworks. 

Apply now to become our next Community and Engagement Manager, People, and help us deliver world-class engagement across Qantas Airlines and QantasLink. 

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Applications close: Tuesday 21 October 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.