Area VP, Sales, CRM

Reposted Yesterday
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Hiring Remotely in Sydney, New South Wales
Remote or Hybrid
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
We're putting AI to work for people.
The Role
Lead and manage a sales team to achieve quotas, nurture top-level client relationships, integrate AI into sales processes, and drive overall customer success.
Summary Generated by Built In
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The ANZ CRM ledaer will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.
Job Description
What you get to do in this role:
  • Continue to scale and grow a territory by meeting and exceeding an assigned team quota
  • Execute on both vertical and horizontal sales strategies
  • Manage and lead a team of three to five 1st line sales managers who have five to seven individual contributors (Senior Account Executives) reporting to them.
  • Empower and guide your team to build strategic account plans that focus on longer term joint success of ServiceNow and the customer
  • Leverage a matrixed sales structure
  • Work with solution consulting, professional services, product line sales experts
  • Manage your team talent development and consistent recruiting practices
  • Be a trusted advisor and leader who sets a high-bar, leading from the front
  • Establish and nurture relationships at the highest levels of organizations
  • Manage accurate forecasting and communications on a daily basis
  • Drive customer success practices across your area

Qualifications
To be successful in this role, we need someone who has:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 10+ years' experience managing a team of field-based sales representatives in a matrixed sales environment in the enterprise applications to enterprise customers (over 5,000 employees)
  • Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor
  • A consistent track record of meeting and exceeding team quotas selling to large accounts (20,000+ employees)
  • Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing
  • A track record of managing a growing team in different geographical locations across the Eastern US
  • Superior knowledge and demonstrated skills of sales techniques, customer interaction, customers relations
  • Strong forecasting and reporting capabilities
  • A proven and consistent track record selling to large enterprise level customers and established relationship at the C-suite level
  • Strong organization, communication, team work, presentation, problem solving and time management skills
  • Experience inspiring the team to follow defined best practices
  • The ability to navigate and collaborate through complex opportunities
  • A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills
  • The willingness and ability to travel 50% of the time

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

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The Company
HQ: Santa Clara, CA
26,000 Employees
Year Founded: 2004

What We Do

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the defining enterprise software company of the 21st century (or "DESCO21C," as we like to call it).

With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.

Explore your future career with us, visit www.servicenow.com/careers.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.

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ServiceNow Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible
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