Do you enjoy writing, project coordination, and working closely with cross-functional teams to improve customer experience? Midland Mortgage, a division of MidFirst Bank, is looking for a Communications Specialist to help create clear, engaging, and compliant borrower communications that support customers through every stage of the mortgage process.
This role is ideal for someone who enjoys detailed editing and big-picture communication strategy. You’ll manage projects from concept through implementation by partnering with legal, compliance, business units, and support teams. Your goal is to deliver clear, consistent borrower communications across multiple channels.
What You’ll Do
- Create, edit, and implement borrower communications including letters, emails, website content, scripts, talking points, educational materials, and promotional content
- Translate complex legal, regulatory, and business information into clear, customer-friendly messaging
- Manage communication projects through the full production lifecycle, including intake, scoping, drafting, stakeholder reviews, legal/compliance approvals, risk review, implementation, and quality control
- Coordinate with cross-functional teams to ensure projects stay on schedule and meet business and regulatory requirements
- Review and revise existing borrower communications to improve clarity, consistency, and overall customer experience
- Maintain consistency in tone, branding, style and messaging across all communication channels while adhering to brand standards
- Conduct research, participate in meetings, and work within multiple internal systems and workflow tools to support communication initiatives
Qualifications
- Minimum of 2 years of professional communications, marketing, public relations, or related experience
- Bachelor’s degree in Journalism, Public Relations, Mass Communications, Marketing, or a related field.
- Candidates with equivalent combination of education and experience will also be considered.
- Strong writing, editing, proofreading, and verbal communication skills
- Ability to interpret complex information and communicate it in a clear, concise, and customer-focused way
- Strong project management and organizational skills with the ability to manage multiple projects and deadlines simultaneously
- Comfortable working within established procedures in a highly regulated industry
- Ability to quickly learn new technology, systems, and internal applications
- Proficiency with Microsoft Office products required
- AP Style knowledge strongly preferred
- Experience with Adobe Acrobat and/or design software preferred but not required
What Will Help You Succeed
- Detail-oriented and highly organized
- Positive, collaborative, and team-focused mindset
- Strong interpersonal skills and ability to work cross-functionally
- Comfortable receiving and applying constructive feedback
- Creative thinker with a customer-focused approach to communications
- Adaptable, proactive, and able to balance multiple priorities
- Ability to thrive in a collaborative, supportive team environment
- Able to anticipate issues and proactively ask for help or propose solutions
Why Join Our Team
Our team manages the borrower experience, which includes overseeing communications from start to finish, giving you the opportunity to make a meaningful difference.. We’re collaborative, supportive, and genuinely enjoy working together — balancing work with a fun and engaging team culture.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum of 2 years of professional communications experience
- Bachelor's degree in Journalism, Public Relations, Mass Communications, Marketing, or a related field
- Strong writing, editing, proofreading, and verbal communication skills
- Ability to interpret complex information and communicate it clearly
- Strong project management and organizational skills
- Proficiency with Microsoft Office products
- AP Style knowledge
- Experience with Adobe Acrobat and/or design software
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
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