The Communications Specialist will play an instrumental role in crafting clear internal communications, specifically focused on Ascensus’ Service & Operations (S&O) organization. This role will partner with Ascensus’ Chief Operating Officer and the S&O leadership team, using internal communications to manage change, inform, and engage. This role will report to the VP, Brand & Communications.
Section 2: Job Functions, Essential Duties, and Responsibilities
- Deliver writing and editing support for leader and associate communications with a focus on change management.
- Manage editorial process and ensure effective message planning and dissemination.
- Communicate effectively and build strong relationships with internal teams.
- Support production of internal meetings in the COO/S&O organization, including the flawless execution of logistics, content generation, and creation of post-meeting cascades.
- Produce written materials, focusing on formatting, brand consistency, proofreading, graphic appeal, and editing/reviewing to ensure quality.
- Determine the necessary cadence of standard and event-driven internal communications, utilizing all appropriate communications channels – virtual meetings, email, newsletters, intranet, etc.
- Protect, secure, and properly handle all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- Model Ascensus’ Core Values of People Matter. Quality First. and Integrity Always.® in actions on a day-to-day basis, showing support of our organizational culture.
- Assist with other tasks and projects as assigned.
Section 3: Experience, Skills, Knowledge Requirements
- Experience providing input on communications strategy and delivering communications specific to change management.
- Experience working with and writing for executives.
- Experience providing collaborative support for strategic internal communications initiatives.
- Exceptional writing and editing skills. Strong attention to detail relating to material accuracy, consistency, grammar, and spelling.
- Excellent organizational, time management, planning, and project management skills. Ability to meet deadlines consistently.
- Skilled at writing for different communications channels, including writing talking points, emails, and digital content.
- Proven ability to take direction and translate organizational goals into action.
- Ability to foster professional relationships that result in consistent and courteous communication with clients and colleagues.
- Strong verbal communication skills.
- Independent and proactive thinker adept at setting goals, prioritizing, and making decisions.
- Ability to incorporate effective graphic standards into communications and maintain corporate brand guidelines.
- Ability to multi-task and work on several large projects at one time.
- Experience working with Microsoft Office Product Suite, (Word, Excel, PowerPoint), Office 365 applications, SharePoint, Zoom, video editing software (iMovie), and Adobe Professional applications preferred.
- Bachelor’s degree in communications, marketing, or a related field required.
- A minimum of 7 years of internal communications experience in a fast-paced corporate environment required.
- Financial services industry experience preferred, but not required.
Leadership Skills
- Skilled writer with a passion for storytelling and content development.
- High comfort level engaging and partnering with a variety of internal clients, including executives.
- Strives for excellence in all aspects of project implementation and detail-oriented.
- Proactive mindset and a self-motivated team player who is comfortable working in a fast-paced environment.
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What We Do
Ascensus helps millions of people save for what matters—retirement, education, and healthcare. We’re also one of the savings plan industry’s leading providers of outsourced services. Our technology, market insights, and business knowledge enhance the growth and success of our partners, their clients, and savers.
Ascensus is the largest independent recordkeeping services provider, third-party administrator, and government savings facilitator in the United States. For more information, visit ascensus.com.
