About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role:
The Communication Specialist is responsible for delivering exceptional guest engagement and revenue support for Four Seasons Hotel and Residences at The Surf Club. Serving as an extension of the Reservations, Sales, and Guest Experience teams, this role creates personalized guest interactions through timely and professional communication across email, chat, and telephone channels.
This position plays a key role in driving revenue by converting inquiries into confirmed bookings, maximizing room and suite sales, and promoting ancillary experiences, including dining, spa, transportation, and resort activities. Through thoughtful communication and attention to detail, the Communication Specialist enhances the guest journey while upholding Four Seasons' commitment to personalized luxury service.
This role is dedicated exclusively to Four Seasons Hotel and Residences at The Surf Club and is based at Four Seasons Resort Palm Beach. Reporting to the Senior Director of Reservations, the position operates primarily in an on-property office environment alongside the Sales and Marketing Team. Regular on-site presence is required to support training, collaboration, property immersion, and alignment with the evolving guest experience.
What you will do:
Respond to guest inquiries through email, chat, and telephone in a professional, timely, and personalized manner
Convert reservation inquiries into confirmed bookings by identifying guest needs and presenting appropriate accommodations and experiences
Conduct pre-arrival outreach to confirm reservation details and personalize the guest experience
Promote and coordinate ancillary revenue opportunities, including dining reservations, spa appointments, transportation, celebrations, and resort activities
Manage inbound guest communications related to reservations, special requests, and resort services
Monitor and respond to guest inquiries across digital communication platforms
Process reservation requests received through online submissions, travel advisors, internal sales teams, and other booking channels
Maintain accurate guest profiles, reservation notes, communication records, and preferences within designated systems
Verify billing arrangements, guarantees, room preferences, and reservation details to ensure seamless guest arrivals
Resolve guest inquiries and concerns with professionalism, empathy, and appropriate follow-up
Assist with waitlisted reservations and special accommodation requests
Maintain comprehensive knowledge of accommodations, resort amenities, promotions, services, and local experiences
Collaborate closely with Sales, Marketing, and operational teams to support revenue generation and guest engagement initiatives
Participate in training sessions, departmental meetings, and property immersion activities to maintain product knowledge and service excellence
What you bring:
College degree preferred or equivalent combination of education and relevant experience
Previous experience in luxury hospitality, reservations, guest services, contact centers, sales, or customer service preferred
Exceptional written and verbal communication skills
Strong guest service, relationship-building, and consultative sales abilities
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and service recovery skills
Ability to maintain professionalism and composure under pressure
Proficiency in Opera PMS, Microsoft Office Suite, and guest communication systems preferred
Multilingual skills are highly desirable
Ability to work effectively with cross-functional teams and luxury clientele
What we offer:
Competitive Salary & Wages
Comprehensive Benefits Package
401(k) Retirement Plan
Excellent Training and Development Opportunities
Complimentary Accommodations at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
Full-time schedule required
Flexibility to work rotating shifts, including evenings, weekends, and holidays as business needs require
Work Authorization:
Candidates must have valid authorization to work in the United States at the time of application.
Skills Required
- Valid authorization to work in the United States at the time of application
- Full-time availability, including rotating evenings, weekends, and holidays as needed
- Exceptional written and verbal communication skills
- Strong guest service, relationship-building, and consultative sales abilities
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and service recovery skills
- Ability to maintain professionalism and composure under pressure
- Ability to work effectively with cross-functional teams and luxury clientele
- College degree or equivalent combination of education and relevant experience
- Previous experience in luxury hospitality, reservations, guest services, contact centers, sales, or customer service
- Proficiency in Opera PMS, Microsoft Office Suite, and guest communication systems
- Multilingual skills
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
