Communications Manager

Posted 4 Days Ago
Be an Early Applicant
2 Locations
In-Office
Mid level
Fintech • Payments • Financial Services
The Role
Three-month Communications Manager secondment to own day-to-day external communications for building-safety projects. Produce leaseholder/resident and project communications, translate complex updates into clear, empathetic messaging, manage sign-offs, maintain a communications tracker, coordinate stakeholders and contractors, and respond calmly to sensitive or time-critical issues.
Summary Generated by Built In
Intro

We are looking for someone to step into a fast‑paced secondment supporting the delivery of external communications for niche project within Railpen.

The role

This is an exciting three-month opportunity for a Communications Manager to take ownership of the day-to-day delivery of communications across a range of building safety projects and stakeholder groups.

You will be responsible for managing the production and delivery of leaseholder/resident and project communications, ensuring all outputs are accurate, timely, compassionate and aligned with organisational standards. Working closely with project teams, managing agents and contractors, you will gather and interpret information from multiple sources, translating complex updates into clear and effective communications.

A key part of the role will involve reviewing content with a critical eye, challenging information that is unclear, incomplete or inconsistent, and ensuring all communications are factually accurate and fit for purpose. You will coordinate the sign-off process across operational, project and legal teams, as well as the Head of External Communications, ensuring approvals are secured efficiently and deadlines are met.

You will take ownership of the communications tracker, maintain clear oversight of activity, priorities, dependencies and risks, while effectively managing competing demands and keeping delivery moving at pace. You will also play an important role in responding to emerging issues, remaining calm, focused and solution-oriented when dealing with sensitive or time-critical situations.

This role would suit someone who is highly organised, confident working with a broad range of stakeholders, and able to balance attention to detail with the ability to deliver empathic and high-quality communications in a fast-paced environment.

The person
You will be a highly organised professional with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment. Comfortable taking ownership of your work, you will be proactive in driving activity forward and ensuring deadlines are met without compromising on quality.

A confident communicator, you will be comfortable asking challenging questions, constructively probing for clarity and pushing back where information is incomplete, unclear or inconsistent. You will have strong judgement and the confidence to make informed recommendations, helping ensure communications are accurate, balanced and effective.

You will be resilient and adaptable, remaining calm and focused when working under pressure or responding to sensitive and emerging issues. With excellent stakeholder management skills, you will be confident building relationships and working collaboratively with a wide range of internal colleagues and external partners, ensuring effective coordination and successful delivery of communications activity.

Most importantly, you will bring a practical, solution-focused approach, combining strong organisational skills with the ability to work at pace and deliver high-quality outcomes.

Next Steps

Please click the apply button or visit Careers Page by 5pm on 31st August 2026.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life

Skills Required

  • Manage production and delivery of leaseholder/resident and project communications
  • Translate complex updates into clear, empathetic communications
  • Review content for accuracy, completeness and consistency; challenge unclear information
  • Coordinate sign-off process across operational, project, legal teams and Head of External Communications
  • Maintain communications tracker and oversight of activity, priorities, dependencies and risks
  • Respond to emerging issues calmly and solution-oriented under time pressure
  • Highly organised with excellent attention to detail and ability to manage multiple priorities
  • Confident communicator able to ask challenging questions and make informed recommendations
  • Strong stakeholder management skills, able to work collaboratively with internal and external partners
  • Proactive, able to drive activity forward and meet deadlines without compromising quality
  • Experience working on building safety projects or with leaseholders/residents
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The Company
HQ: London
556 Employees

What We Do

The Railways Pension Scheme is one of the UK’s largest and longest established pension funds. Railpen is responsible for the safekeeping and investment of around £34 billion on behalf of the scheme’s 350,000 members who are connected to the railway industry. Railpen's purpose is to secure our members' future. To achieve this we invest the scheme’s assets to generate strong returns over the long term. Our members and their employers trust us with this very significant responsibility. We are proud of this responsibility, take it very seriously, and are committed to, and passionate about, improving their future lives. Generating the required returns is challenging. To be successful we must constantly strive to be considered a world-class asset owner by our stakeholders, with a proven track record of adding value for our members. This means we have to have excellent people, doing exemplary work, in every part of our business. We use the size of our assets to invest wisely and influentially. Our convictions and a clear set of investment beliefs guide us through complex and changing markets. We’re not afraid to think innovatively or act boldly in the best interests of the members we are proud to serve

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