The Communications Manager at Bright Data will support the company’s external reputation by creating stronger internal alignment, improving crisis readiness, maintaining reputation-related messaging systems, monitoring risk areas, and supporting proactive and reactive communications.
The Communications Manager owns the systems, documentation, monitoring, coordination, and first-draft response work that allows consistent, fast responses while protecting the company’s reputation proactively. This role will work directly under the Senior Director of PR and Communications.
Responsibilities- Monitor reputation-sensitive topics, external mentions, and emerging risks.
- Maintain a live reputation risk tracker and weekly issue summary.
- Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
- Develop and maintain internal messaging documents for key external narratives.
- Build processes that help employees use approved external messaging and route external assets for review.
- Maintain crisis templates, FAQs, and issue-specific playbooks.
- Support executive conversations with briefing materials, notes, follow-ups, and documentation.
- Draft outreach for relationship-building.
- Coordinate with teams and executives as needed.
- Support crisis training and reputation readiness initiatives.
What this person will own
- Reputation monitoring system.
-CRM for influencers/journalists.
- Updates to internal messaging document hub.
- External asset approval workflow.
- First drafts of crisis and reputation materials.
- Messaging version control.
What this person will support
- Crisis response.
- Executive communications.
- External brand communications narrative.
KPIs
Faster in crisis response & coordination
More consistent in external messaging
Prepared for reputation risks
Requirements- Strong writer.
- Highly organized.
- Calm under pressure.
- Comfortable with sensitive information.
- Able to work with executives without needing to be the lead voice.
- Good at translating strategy into documents and processes.
- Skilled at monitoring and pattern recognition.
- Able to draft quickly but accept edits.
- Strong judgment about what to escalate.
- Comfortable working with legal, executives, product, security, and marketing.
- Detail-oriented enough to manage trackers and version control.
- Strategic enough to understand why reputation issues matter.
Skills Required
- Strong writing skills
- Highly organized and detail-oriented
- Calm under pressure and crisis experience
- Comfortable handling sensitive information
- Able to work with executives without being the lead voice
- Able to translate strategy into documents and processes
- Skilled at monitoring, pattern recognition, and issue tracking
- Able to draft quickly and accept edits
- Strong judgment about what to escalate
- Comfortable collaborating with legal, product, security, marketing, and executives
- Experience managing trackers and version control for messaging
- Strategic understanding of reputation and external narratives
What We Do
Bright Data is the world’s #1 web data platform, supporting the public data needs of over 20,000 organizations in nearly every industry. Our solutions are leveraged to fuel AI as well as research, monitor, and analyze web data for smarter decisions. Bright Data offers a complete web data platform, from award-winning proxy networks and AI-powered web scraping tools, to dynamically refreshed datasets, an unparalleled retail and e-commerce data intelligence suite, and fully managed data services. Making public web data accessible is essential to keeping markets openly competitive and providing different data types to power LLMs. As an industry leader, we are committed to defending public web data. Bright Data has proven that ethical and transparent scraping practices for legitimate business use and social good initiatives are legally sound. We are very proud to lead innovation in web data, with +5,500 granted patent claims.
