We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.
Job Description Summary:
The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit, ensuring patient and family needs are being met. This position also provides backup support for scheduling and material ordering.Responsibilities And Duties:
50%Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit.
25%
Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families.
10%
Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.
5%
Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.
5%
Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed.
5%
Performs other unit related duties as assigned.
Minimum Qualifications:
High School or GED (Required)Additional Job Description:
Communication and customer service skills, conflict resolution, and diversity training. Minimum 1 yr. previous hospital Experience .Work Shift:
DayScheduled Weekly Hours :
40Department
Integrated Cancer CareJoin us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Skills Required
- High school diploma or GED
- At least one year of previous hospital experience
- Communication and customer service skills
- Conflict resolution skills
- Diversity training
Ohiohealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ohiohealth and has not been reviewed or approved by Ohiohealth.
-
Leave & Time Off Breadth — Time Away Pay begins around 20 days per year and can grow substantially, alongside six paid holidays. Paid parental leave provides three weeks of 100% paid bonding for all parents plus an additional 6–8 weeks of paid recovery for birth mothers.
-
Retirement Support — The plan combines a 403(b)/401(k) match with an additional employer Annual Retirement Contribution that increases with age and service. Employer funds generally vest after three years, supporting longer‑term accumulation for those who stay.
-
Strong & Reliable Incentives — Incentive elements such as annual bonuses in some jobs and periodic market adjustments in certain departments add to total compensation for eligible roles. Stability in clinical and support areas is sometimes paired with unit‑specific bonuses.
Ohiohealth Insights
What We Do
OhioHealth is a not-for-profit, faith-based health system that has served central Ohio since 1891. As an organization with a strong and vibrant culture, OhioHealth associates work together to bring our core values of integrity, compassion, excellence and stewardship to life. We believe that embracing professionals with diverse backgrounds, religions, cultures and experiences creates a more innovative and productive workforce that enhances our ability to pursue continuous improvement. We’re proud to be recognized as one of FORTUNE’s 100 Best Companies to Work For since 2007!
