Communications Lead, Lending + Financial Access

Posted Yesterday
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San Francisco, CA, USA
Hybrid
98K-184K Annually
Senior level
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Invent today. Shape tomorrow.
The Role
Lead communications strategy for Block's lending, banking, and financial access initiatives across Square, Cash App, and Square Financial Services. Develop cohesive corporate narratives, executive messaging, and thought leadership; build storytelling campaigns and always-on programs featuring customer stories; manage media engagement, executive communications, and cross-functional coordination with Legal, Risk, Compliance, Product, and business teams.
Summary Generated by Built In
The Role:
This role leads communications for Block's lending and financial access initiatives across our core businesses, including Square, Cash App, and Square Financial Services. You'll own the communications strategy that connects our lending, banking, and broader financial institution initiatives into a cohesive corporate narrative, helping explain how Block is expanding access to financial tools for consumers and small businesses.
Working closely with leaders across Square Financial Services, Legal, Risk, Compliance, Underwriting, Product, and Communications, you'll develop executive narratives, thought leadership, and proactive storytelling that strengthens Block's reputation while supporting business growth. You'll help ensure Block communicates with a clear, consistent, and trusted voice as we continue building the future of financial access.
You Will:
  • Own communications strategy for Block's lending and financial access initiatives across Square, Cash App, and Square Financial Services.
  • Develop a cohesive corporate narrative that connects lending, banking, and financial institution initiatives across Block beyond individual product announcements.
  • Partner closely with Square Financial Services, Legal, Risk, Compliance, Underwriting, Product, and business teams to develop communications strategies, executive messaging, and thought leadership.
  • Build creative storytelling campaigns that demonstrate how Block is expanding access to financial tools for consumers and small businesses.
  • Create and manage an always-on communications program featuring customer and seller stories that highlight how Block's lending and financial products help businesses grow, improve cash flow, and expand access to capital.
  • Support executive communications, media engagement, speaking opportunities, and key business milestones.
  • Partner across Corporate Communications to ensure lending and financial access narratives are consistently reflected across Block's external storytelling.

You Have:
  • Experience in corporate communications, financial services communications, fintech, or another complex, regulated industry.
  • Exceptional writing and storytelling skills, with the ability to translate complex financial products, lending strategies, and business initiatives into clear, compelling narratives.
  • Experience developing proactive communications strategies that strengthen corporate reputation and support business growth.
  • Strong executive communications experience, including developing messaging, thought leadership, and media strategies.
  • Excellent cross-functional partnership skills, with experience working closely with Legal, Risk, Compliance, Product, and business leaders.
  • Experience managing media relationships and identifying opportunities to tell proactive business stories.
  • Strong judgment and the ability to navigate complex or high-profile communications moments.
  • A builder's mindset. You enjoy creating new narratives, developing communications programs, and improving how stories are told across an organization.

Pay Transparency:
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
  • Zone A: ($122,900 - $184,300)
  • Zone B: ($114,200 - $171,400)
  • Zone C: ($108,200 - $162,200)
  • Zone D: ($98,300 - $147,500)

Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Skills Required

  • Experience in corporate communications, financial services communications, fintech, or another complex, regulated industry.
  • Exceptional writing and storytelling skills, able to translate complex financial products into clear narratives.
  • Experience developing proactive communications strategies that strengthen corporate reputation and support business growth.
  • Strong executive communications experience, including messaging, thought leadership, and media strategy.
  • Excellent cross-functional partnership skills; experience working with Legal, Risk, Compliance, Product, and business leaders.
  • Experience managing media relationships and identifying opportunities for proactive business stories.
  • Strong judgment and ability to navigate complex or high-profile communications moments.
  • Ability to build communications programs and new narratives across an organization (a builder's mindset).
  • Experience creating storytelling campaigns and always-on programs featuring customer and seller stories.

What the Team is Saying

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Square Compensation & Benefits Highlights

  • Healthcare Strength Health coverage includes multiple Aetna/Kaiser medical options with dental and vision, gender‑affirming care, company HSA funding that covers half the HSA-plan deductible, and Lyra mental‑health support with up to 16 sessions per year.
  • Parental & Family Support Family-building benefits span fertility coverage via Progyny (for Aetna enrollees) plus adoption and surrogacy support, alongside up to 16 weeks of paid parental leave for all parents.
  • Equity Value & Accessibility Ownership programs include an ESPP with a 15% discount and RSUs that are a standard, material part of offers, adding meaningful upside alongside cash pay.

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The Company
Atlanta, GA
12,000 Employees
Year Founded: 2009

What We Do

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Why Work With Us

We’re working to find new and better ways to help businesses succeed, and we’re looking for people like you to help shape tomorrow at Square.

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