Jhpiego is an international, non-profit health organization affiliated with Johns Hopkins University. Jhpiego works with health experts, governments, and community leaders to increase access and options to high-quality health services and health technology for their people. Through our partnerships, we aim to revolutionize health care for people who are disadvantaged and vulnerable around the world.
ResponsibilitiesThe Communications and Knowledge Management (KM) Associate provides substantive technical and operational support to the Communications and KM Officer by producing high-quality written and visual communication outputs and by supporting the systematic capture, organization, synthesis, and sharing of organizational knowledge. The role is designed for a professional who can work with minimal supervision, exercise sound judgment in content development and knowledge organization, and contribute to strengthening institutional learning and information use.
RESPONSIBILITIES
Knowledge Management
- Support systematic documentation of:
- Lessons learned
- Best practices
- Knowledge products and learning materials
- Organize, maintain, and improve digital knowledge repositories
- Apply established document management standards (naming, tagging, version control)
- Assist in synthesizing technical and narrative reports into structured KM outputs
- Support the development of learning briefs, snapshots, and summaries
Written Communication
- Draft, edit, and quality-check:
- Briefs and summaries
- Learning notes
- Internal and external communication materials (letters, press release, feature stories etc.)
- Ensure written outputs are clear, accurate, and audience-appropriate
- Support editorial review and content refinement processes
Visual Communication
- Develop presentations, visual summaries, and infographics
- Convert written communication and KM materials into visual formats
- Support visual documentation of workshops, events, and learning activities
- Ensure visual outputs align with branding and design standards
Coordination and Information Support
- Coordinate with teams to collect communication and KM inputs
- Maintain content calendars, trackers, and documentation matrices
- Support KM and communication requirements for events and learning activities
Required Qualifications
Education and Qualification:
- Bachelor’s degree in Communications, Fine Arts, Multimedia Arts, Library and Information Science, Journalism, Development Studies or a related field
- Minimum 3-4 years of relevant professional experience in Communications and Content Development and Knowledge Management, learning, or documentation support
- Demonstrated experience producing both written and visual outputs
- Experience organizing reports, learning materials, or institutional documentation
- Experience in health development, NGO, humanitarian, research, or policy environments is an advantage
- Proficiency in Microsoft 365 (Word, PowerPoint, Excel and SharePoint)
- Experience working with shared drives, document libraries or KM platforms
- Ability to manage content calendars, trackers and simple documentation databases
- Basic capacity to support monitoring of communication and KM outputs
- Strong organization and time management skills, detailed-oriented with a strong quality assurance mindset
- Ability to manage multiple deliverables with minimal supervision, strong coordination and collaboration skills and ability to handle sensitive information with discretion and professionalism
Skills Required
- Bachelor’s degree in Communications, Fine Arts, Multimedia Arts, Library and Information Science, Journalism, Development Studies, or a related field
- 3–4 years of relevant professional experience in communications, content development, knowledge management, learning, or documentation support
- Experience producing both written and visual communication outputs
- Experience organizing reports, learning materials, or institutional documentation
- Experience in health development, NGO, humanitarian, research, or policy environments
- Proficiency in Microsoft 365, including Word, PowerPoint, Excel, and SharePoint
- Experience working with shared drives, document libraries, or knowledge management platforms
- Ability to manage content calendars, trackers, and simple documentation databases
- Basic ability to monitor communications and knowledge management outputs
- Strong organization, time management, attention to detail, and quality assurance skills
- Ability to manage multiple deliverables with minimal supervision
- Strong coordination and collaboration skills
- Ability to handle sensitive information with discretion and professionalism
- Open to Filipino nationals only
What We Do
Jhpiego is a Johns Hopkins University affiliate and global health organization founded in 1973. It works with governments, communities, health workers, and partners in more than 30 countries to improve access to lifesaving care. Beginning with women’s health, Jhpiego addresses maternal and newborn health, infectious and noncommunicable diseases, provider education, and health-systems strengthening through practical, innovative solutions designed to save lives and improve futures.
