Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Junior Content Management and Automation Specialist
Location: Makati - Hybrid (2 days onsite per week)
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
JOB OVERVIEW
Australian investment companies rely on the company to deliver a step change in their document management and processes. Reporting to the Operations Director, the Junior Content Management & Automation Specialist will contribute to this important business line with a particular focus on document analysis, document creation, quality control and process automation.
DUTIES AND RESPONSIBILITIES
Document Management & Process Improvement
- Manage end-to-end document creation in the Objective Keystone system to ensure accuracy and client brand consistency.
- Analyse and refine document content to improve efficiency and ease of use for end-users.
- Conduct regular reviews of documents to ensure that the design, text, fields, and rules are set up correctly in the system.
Client and Team Collaboration
- Report directly to the Operations Director.
- When needed, communicate and offer guidance to clients to help them make informed decisions and provide troubleshooting support.
- Be present in team meetings, participate in annual business strategy off-site (currently held in Sydney Australia), and contribute to a culture of open communication.
- Keep clients, colleagues and systems updated on project progress and proactively address potential delays.
Workplace Conduct
- Maintain professionalism, integrity, and respect in all interactions with team members, clients, and suppliers.
- Comply with WHS (Workplace, Health and Safety) obligations and take responsibility for your own health and safety, as well as encouraging good behaviour across the business
- Effective management of workload, stay flexible to meet changing business needs.
- Coordinate work schedule and schedule changes with the Operations Director to align with business and client needs.
QUALIFICATIONS
- Proven experience in Content Management.
- Meticulous attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Applications (Word, Excel, PowerPoint).
- Experience in team communication platforms such as Slack/Teams.
- Basic understanding of databases.
- Experience in HTML/CSS is preferred.
- Experience with Python or Json coding is preferred.
- An interest in design.
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Drinks: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Proven experience in Document Management
- Experience in Python, or any related automation/system experience
- Meticulous attention to detail
- Excellent verbal and written communication skills
- Proficiency in Microsoft Applications (Word, Excel, PowerPoint)
- Experience in different communication platforms such as Slack/Teams
- Basic understanding of databases
- A good background in HTML/CSS is preferred
What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
