This position plays an important part in shaping and delivering external communications for Aussie Broadband’s key projects, working closely with stakeholders across the business to ensure clear, consistent, and impactful messaging.
This role is based in our Melbourne office, with a hybrid work arrangement.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
To be successful in this role you will possess:
A qualification in Communications, Journalism, PR, or a related field
5–7 years’ experience in external communications or PR (Telco or customer comms experience is a bonus)
Strong stakeholder management skills
A commitment to Aussie Broadband’s values
Excellent writing skills with a strong Plain English approach
Confident communicator who can engage a variety of audiences
Great attention to detail and logical problem‑solving skills
Comfortable using and maintaining communication tools and systems
Strong computer skills
Well‑developed organisational skills and the ability to work independently or in a team
Bonus skills
Experience in project communications or change management
Ability to learn quickly and adapt in a fast‑paced environment
Ability to analyse data to support decision‑making
Creative thinking and a willingness to challenge the status quo
Experience creating or managing website content
Experience communicating on social media platforms (Facebook, Instagram, Twitter, LinkedIn)
How will you support our “Why?”
Support the creation and delivery of customer communication journeys with Product and Customer Service teams, ensuring a great customer experience and meeting compliance requirements.
Assist with internal change and communication activities to help teams adopt new ways of working.
Write, review, and edit content such as online articles, customer communications, and digital materials.
Coordinate communication deliverables across the business, including planning, producing, fact‑checking, and securing approvals.
Support crisis communications to help protect and maintain Aussie Broadband’s reputation.
Build strong relationships across the business to uncover and promote success stories.
Manage external partner and client communication needs.
Contribute positively to the Corporate Affairs team.
Perform other reasonable tasks as required.
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at [email protected]
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
What We Do
Aussie Broadband is in business to change the telco game.
We're a rapidly growing internet service provider with a reputation for providing high-quality internet, transparent customer service and a great place to work. We are proud to have an all-Australian based support team, and don't need to go offshore. We believe it is possible to work smarter, not harder, and keep jobs locally.
We've evolved from a start-up in a lounge room in Morwell, later merging with Westvic Broadband, and now listed on the ASX. We are the fifth largest provider of NBN services across Australia.
We offer a range of services across the residential, small business and enterprise segments, wholesale and white label segments. Aussie Broadband is also well-known for operating a quality network, with the rollout of our own fibre network across Australia underway.
We not only challenge the game in telco, but also other games worth playing - like a focus on inclusion, values that live within the business rather than on the walls, how a rapidly growing company can still feel like a family, how we can make our communities better, and how a regional business can make a national impact.
