Communication Specialist I

Join the team behind the mission. As a Communications Specialist, you will serve as the central point of coordination between Air Methods flight crews, healthcare providers, hospitals, and other partners, helping ensure patients receive timely access to critical air medical transportation. In this fast-paced role, you'll monitor flights, coordinate mission details, and support life-saving operations across the country.

Enjoy a schedule that gives you 14+ days off every month while working 12-hour shifts, with night shifts starting at 5:00 PM, and a starting pay rate of $24.00 per hour plus night shift differential. If you're a strong communicator who thrives in a dynamic environment and wants to make a difference, we'd love to hear from you.

This position is for the January 18, 2027 hiring class. The position will be closed and no longer accepting applications on January 1, 2027. 

What to Expect During Our Selection Process

We want you to know what to expect as you move through the selection process for our Communication Specialist position at AirCom.

Here’s what the process looks like:

Step 1: ApplicationCongratulations! You’ve successfully submitted your application.

Step 2: Recruiter Phone ScreenOur Air Methods Talent Acquisition team will review your application. If your background aligns with the qualifications for the role, you’ll be invited to complete a brief phone interview with a recruiter to learn more about your experience and interest in the opportunity.

Step 3: Pre-Employment AssessmentFollowing the recruiter phone screen, selected candidates will be invited to complete a pre-employment assessment. You’ll have 7 days from the time you receive the assessment to complete it.

Step 4: Onsite Interview ExperienceOnce you successfully meet the assessment requirements, you’ll be invited to our AirCom facility for an onsite interview. This visit will give you an opportunity to experience the work environment firsthand and will include:

• A tour of the AirCom facility
• A shadowing session with one of our Communication Specialists
• An interview with the hiring team

From there, our hiring team will review your interview and communicate next steps.

Essential Functions and Responsibilities include the following: 

• Coordinate all flight coordination information, including computer data entry 
• Responsible for flight following from lift off to touch down, following all FAA and company regulations 
• Responsible for initial communications of public, private and flight-related calls coming into AirCom 
• Responsible for communications between pre-hospital health care providers and the receiving institutions 
• Promote communication between Communications Specialists, members of Flight team and outside agencies 
• Assist in training new employees 
• Other Duties as assigned. 

Additional Job Requirements 

• Regular Scheduled Attendance 
• Ability to work 12-hour shifts and be on call as required 

Compliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedure 

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position.  All employees must follow Air Methods’ employment practices and policies. 

Supervisory Responsibilities 

• This position has no supervisory responsibilities.            

Qualifications 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. 

Education & Experience 

• High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.
• 1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA
• Ability to present a professional image on the telephone and radio 

Skills 

• Ability to multi-task efficiently, works in a fast-paced environment on multiple projects, and has a strong attention for detail 
• Advanced customer service and phone skills 
• Excellent written and verbal communication skills 
• Ability to be a team player with a professional attitude 
• Ability to take and relay reports accurately 
• Strong interpersonal skills and a high degree of collaboration at all levels 

Computer Skills  

• Intermediate with Microsoft Office Suite, including Word, Excel, and PowerPoint and Outlook 
• Certificates, Licenses, Registrations 
• NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred 

For more information on our industry-leading benefits, please visit our benefits page here. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)