Job Summary
Air Methods Communications (AirCom) is the vital lifeline connecting our aircraft, clinical crews, healthcare partners, and communities. As a Communications Specialst, you will play a critical role in supporting lifesaving air medical missions by serving as the central point of communication between flight crews, hospitals, EMS agencies, and other authorized callers. Every call, coordination effort, and decision helps ensure our teams have the information they need to safely and efficiently transport patients when minutes matter most. This team works 12-hour night shifts with a 5:00 PM start time. Hourly rate starts at $24/hour. This position is for the November 2, 2026 hiring class
Essential Functions and Responsibilities include the following:
- Coordinate all flight coordination information, including computer data entry
- Responsible for flight following from lift off to touch down, following all FAA and company regulations
- Responsible for initial communications of public, private and flight-related calls coming into AirCom
- Responsible for communications between pre-hospital health care providers and the receiving institutions
- Promote communication between Communications Specialists, members of Flight team and outside agencies
- Assist in training new employees
- Other Duties as assigned.
Additional Job Requirements
- Regular Scheduled Attendance
- Ability to work 12-hour shifts and be on call as required
Compliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedure
Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.
Supervisory Responsibilities
- This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
- High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.
- 1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA
- Ability to present a professional image on the telephone and radio
Skills
- Ability to multi-task efficiently, works in a fast-paced environment on multiple projects, and has a strong attention for detail
- Advanced customer service and phone skills
- Excellent written and verbal communication skills
- Ability to be a team player with a professional attitude
- Ability to take and relay reports accurately
- Strong interpersonal skills and a high degree of collaboration at all levels
Computer Skills
- Intermediate with Microsoft Office Suite, including Word, Excel, and PowerPoint and Outlook
- Certificates, Licenses, Registrations
- NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred
For more information on our industry-leading benefits, please visit our benefits page here.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Skills Required
- High school diploma, GED, or equivalent combination of education and experience
- One to two years of related experience and/or training
- One to two years of dispatch experience or experience with medical terminology used by EMTs or CNAs
- Ability to present a professional image on the telephone and radio
- Ability to work 12-hour shifts and be on call as required
- Regular scheduled attendance
- Ability to multitask efficiently in a fast-paced environment with strong attention to detail
- Advanced customer service and phone skills
- Excellent written and verbal communication skills
- Strong interpersonal skills and collaboration abilities
- Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- NAACS, EMT-B, EMT-A, EMT-P, CNA, LMT, or pilot certificate
What We Do
Quality emergency care doesn’t begin in the hospital emergency room – it begins at the scene of the accident or the moment a life-threatening illness strikes. Air Methods has a talented workforce of over 4,500 team members, which includes the best in the air medical industry. We are pilots, clinicians, mechanics, air communications specialists, support teams and many more. We’re ready to answer the call because we know someone’s life is on the line. We dedicate ourselves around the clock to maintain equipment and supplies, coordinate logistics and relentlessly provide the tools and expertise that allow us to give more tomorrows. From the front lines to the phone lines, we believe our status as the industry leader – and the importance we place on our mission statement and core values – allow us to attract the highest level of talented professionals. More than 20% of our team members are U.S. veterans, active duty or in the reserves. Our comprehensive aviation, clinical and maintenance training is as robust as it is intense. And our continuous curriculum of learning and simulation-based training is unmatched in the industry. We are ready to save lives at every moment of every day, with over 300 bases of operations serving 48 states. In rural communities, that kind of reach of care is crucial. Emergency air medical transport and treatment is often the only access to lifesaving emergency care they have – providing access to millions of people who otherwise would not have been able to make it to a trauma center. We also operate eight maintenance centers of excellence throughout the nation and a national communications center. Although we call Greenwood Village, Colorado, home, we are only a call away.
