Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter and teams where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
We are seeking a highly motivated and experienced Assistant Vice President (C12) Application Support Analyst to join our global dynamic team. The successful candidate will be responsible for providing L1/L2 technical support for our Commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires understanding of the Commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our Sales and Trading business users.
What will you do:
Provide timely and effective L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem.
Drive the investigation, diagnosis, and resolution of highly complex application and system issues, ensuring minimal disruption to business operations.
Systems will include market data, static data, trade lifecycle (Openlink) and risk management platforms.
Monitor system health and performance, proactively identifying and addressing potential issues before they impact users.
Support global critical front office risk batches and end-of-day batch processing.
Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.
Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews.
Participate in a rotational on-call schedule to support weekend and bank holiday coverage.
Develop and maintain comprehensive support documentation, including knowledgebase articles and runbooks.
Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests.
Identify opportunities for process improvements and automation to enhance system stability and support efficiency.
Key Skills and Experience – Required:
Previous experience working directly with traders and front office teams, preferably the Commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture) and knowledge supporting the Openlink application.
A strong understanding of risk and pnl and supporting risk management platforms.
Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server.
Scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences.
Ability to perform effectively in a high-pressure, fast-paced trading environment.
Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar.
Familiarity with the ITIL framework and best practices for incident, problem, and change management.
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Experience working directly with traders and front office teams in Commodities, including physical and financial products, and knowledge supporting the Openlink application.
- Strong understanding of risk and P&L and supporting risk management platforms.
- Proficiency in SQL and experience with relational databases such as Oracle or SQL Server.
- Scripting skills in Python, Jupyter Notebooks, or shell scripting for automation and troubleshooting.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent verbal and written communication skills; ability to explain technical issues to technical and non-technical audiences.
- Ability to perform effectively in a high-pressure, fast-paced trading environment.
- Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar.
- Familiarity with the ITIL framework and best practices for incident, problem, and change management.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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