POSITION SUMMARY:
As part of the Commitment Desk, this person will act as the primary contact that outside customers have with the Correspondent Lending division. This role will work closely as a team with Operations, Underwriting, Funding, Capital Markets, and Sales to ensure the risk is mitigated; profitability is maintained and at the same time customer expectations, both internal as well as external is not only being met, but exceeded. The Primary job focus is Bulk Bidding/Assignment of Trade/Completion of email request in a timely matter. Additionally, this person will be handling manual registration and pricing issues. This role is also responsible for assisting internal customers with problem resolution.
JOB FUNCTION AND RESPONSIBILITIES:
- Assists customers with registering and locking individual mandatory and best effort flow commitments.
- Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
- Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers
- Determine product eligibility and price loan commitments, while entering and/or changing loan data.
- Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks
- Researches and evaluates post funding adjustment request from correspondents, sales
- Handles escalated customer service issues, pricing exceptions and other special negotiations
- Resolves customer issues regarding registrations, pricing issues, loan delivery
- Managing extremely high call volume with varying degrees of urgency
Special projects as required
QUALIFICATION:
- High School degree, or equivalent, required. College degree preferred.
- 1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
- Mortgage Banking, Banking, or Finance experience helpful.
- Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills.
- Strong analytical and problem-solving skills and attention to detail and accuracy.
- No documented disciplinary action in the past 12 months.
- Should have an Appraisal rating of ‘Effective Performance’ or above in the last completed performance cycle.
- Should have completed 9 months in the current role
WORK SCHEDULE OR TRAVEL REQUIREMENTS:
8am-5pm Eastern (Day Shift US) - Possible split shift hours 9pm-6am Eastern.
Skills Required
- High School degree or equivalent
- College degree
- 1+ years of experience working in a Call Center environment
- Outside Sales, Retail, Customer Service experience
- Mortgage Banking, Banking, or Finance experience
- Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills
- Strong analytical and problem-solving skills and attention to detail and accuracy
- No documented disciplinary action in the past 12 months
- Appraisal rating of 'Effective Performance' or above in the last completed performance cycle
- Should have completed 9 months in the current role
Onity Group Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Onity Group Inc. and has not been reviewed or approved by Onity Group Inc..
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Healthcare Strength — Feedback suggests core coverage includes medical, dental, and vision along with company-paid life and disability, supported by wellness resources. Company materials frame the package as comprehensive.
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Strong & Reliable Incentives — Feedback suggests some roles benefit from competitive base pay with bonuses or commission potential. Variable pay tied to performance is highlighted in certain functions.
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Leave & Time Off Breadth — Feedback suggests paid time off is a solid component of the package. Time away benefits are positioned as a meaningful part of total rewards.
Onity Group Inc. Insights
What We Do
We are Onity. We get it done. Onity Group Inc. (NYST: ONIT) is a leading financial services company. Through our primary operating subsidiary, PHH Mortgage Corporation, and our Liberty Reverse Mortgage brand, we provide mortgage servicing and origination solutions to homeowners, clients, investors and others. We are headquartered in West Palm Beach, Florida, with offices and operations in the United States, the U.S. Virgin Islands, India and the Philippines, and have been serving our customers since 1988. For additional information, please visit our website (www.onitygroup.com). PHH Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs. Liberty is one of the nation’s largest reverse mortgage lenders dedicated to education and providing loans that help customers meet their personal and financial needs. Our talented, global team members are dedicated to creating positive outcomes for clients, homeowners, investors and communities. Each team member, regardless of their role, is proud of Onity's focus on helping families achieve and sustain homeownership and create success for our customers. Interested in joining our team? Integrity, inclusiveness and respect are integral parts of our culture and work environment, and we are committed to being an organization that creates, promotes and sustains these values. Learn more and see available positions at jobs.onitygroup.com. NMLS#: 2726 PHH Mortgage Corporation NMLS #1849337 Ocwen USVI Services, LLC Onity Group Inc. supports Equal Housing Opportunity
