Job Summary
The Agency Services Commissions Specialist II is accountable for ensuring the accurate and timely processing of all aspects of commissions for our distribution partners.
Duties and Responsibilities
- Develop and maintain a general understanding and working knowledge of Commissions procedures and regulations. This will include state regulations and accounting principles.
- Review daily and monthly reports and takes immediate action to resolve any conflicts with agent data.
- Interact with internal and external customers appropriately on an as-needed basis.
- Participate in cross-training within the department.
- Accept and own assigned project tasks; understands impact within the team or organization.
- Contribute to special projects as assigned.
- Contribute to deliverables by executing work and providing team members with appropriate status updates.
- Provide feedback to managers regarding repeated errors and issues that could be related to system functionality or training.
- Demonstrate risk awareness and the courage to speak up to facilitate immediate adjustments
- Comprehension of accounting principles to assist in the research of errors and out of balance transactions.
- Ensure individual quality and productivity standards are met.
Experience and Education Requirements
- AA or BA degree preferred. Relevant experience considered in lieu of degree.
- Minimum of 2 years office experience, in the insurance, or other regulated financial services industry; familiarity in dealing with state regulations, comissions, and other applicable requirements.
Knowledge, Skills & Abilities
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook); mainframe processing, and the ability to utilize dual monitors.
- Strong customer service skills
- Demonstrates ability to build new skills and adapt to new ways of thinking.
- Demonstrates the ability to multi-task in a fast-paced environment.
- Develops and maintains purposeful, collaborative, and productive, team-driven relationships.
- Ability to derive intuitive conclusions by analyzing patterns and datasets.
- Demonstrates ability to self-organize, set priorities, and manage workload.
- Demonstrates basic understanding of how current job fits into the organizational vision.
- Possess empowerment and courage to actively participate in meetings to ensure all perspectives are considered.
- Monitors, measures, and assesses processes to determine areas of improvement; identifies and eliminates operational waste.
Other Requirements
- Perform other functions, duties and projects as assigned
- Regular and punctual attendance
- Some travel may be required (less than 10%)
#LI-Remote #LI-MB1
Work Environments
F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.
F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].
Join our employee-centric hybrid work environment: F&G Careers
About F&G
Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.
As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.
1Top Workplaces USA 2022 – 2023
2Des Moines Register Top Workplaces 2018 – 2022
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Skills Required
- AA or BA degree (relevant experience considered in lieu of degree)
- Minimum of 2 years office experience in insurance or regulated financial services
- Familiarity with state regulations, commissions, and applicable requirements
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with mainframe processing
- Ability to utilize dual monitors
- Strong customer service skills
- Ability to analyze patterns and datasets to draw conclusions
- Ability to multi-task in a fast-paced environment and self-organize
- Regular and punctual attendance
F&G Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about F&G and has not been reviewed or approved by F&G.
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Retirement Support — Retirement program features a strong 401(k) match that supports long‑term savings. Access to additional programs like an employee stock purchase plan further enhances wealth‑building options.
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Leave & Time Off Breadth — Time‑off offerings include paid time off, company holidays, and paid new‑parent leave for all parents. Added practices like Flex Fridays and volunteer time off broaden the overall leave experience.
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Healthcare Strength — Coverage spans medical, dental, vision, disability, life/AD&D, and an EAP, with specialized provisions such as gender affirming care and infertility support. Travel and lodging assistance for out‑of‑state care underscores the breadth of protections.
F&G Insights
What We Do
Established in 1959, F&G is headquartered in Des Moines, Iowa, and offers unique life insurance and annuity solutions to meet individual financial security needs through a national network of financial professionals. Our products have protected over 700,000 people across the United States. F&G is a company of individuals who believe in the power of partnerships, encourage innovation and creativity, and are transparent about decisions while delivering on their commitments. These values allow F&G to help you turn your aspirations into reality.
