Commissions Operations Analyst

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
Are you passionate about helping others and solving puzzles? Our Sales Operations Compensation team is looking for a dedicated and friendly Business Operations Analyst to ensure our valued sales partners are paid accurately and on time. You'll be a trusted point of contact for our Wireless retailers, providing them with outstanding support and turning complex questions into clear, simple solutions.
In this role, you will be a key advocate for our partners, investigating payment inquiries, building strong relationships, and making sure their experience with us is a positive one. We are a highly collaborative group that succeeds together. If you enjoy working as part of a team to make a real impact, we'd love to hear from you.
What You'll Do:

• Be a Problem-Solver for Our Partners: Serve as the main point of contact for our internal teams and external retail partners, professionally investigating and resolving their payment questions and concerns.
• Investigate and Find Solutions: Use your curiosity and our business tools to get to the root of complex issues, ensuring every partner inquiry is handled with care and accuracy.
• Communicate with Clarity and Empathy: Build strong, positive relationships by communicating clearly with partners and internal teams, managing expectations, and providing timely updates.
• Improve the Partner Experience: Proactively identify opportunities to make our processes better. You'll help implement improvements that make our systems more efficient and easier for our partners to work with.
• Use Data to Help People: Analyze information to spot trends and understand the cause of payment issues, helping us prevent problems before they happen and providing recommendations for improvement.
• Collaborate for Success: Work closely with colleagues and teams across the company on projects aimed at enhancing our payment processes and supporting key sales initiatives.
• Ensure Accuracy and Timeliness: Manage the essential daily, weekly, and monthly tasks that keep our commission payment schedule on track and meet compliance standards.

What You'll Bring:

• A passion for providing excellent customer service and a talent for solving ambiguous problems.
• Excellent communication skills, both written and verbal, with the ability to explain complex topics in a simple, easy-to-understand way.
• A strong commitment to accuracy and a keen eye for detail-you believe in getting it right.
• The ability to learn new systems quickly, manage your time effectively, and prioritize tasks in a fast-paced, dynamic environment.
• A self-starter mentality with the ability to take ownership of your work and see it through to completion.
• Proficiency with Google Suite or similar office software.
• Bachelor's degree or equivalent of 2+ years of relevant work experience in a customer-facing, operations, or analytical role.
• Comfort working with data to find answers is a must; experience with tools like SQL or Tableau is a plus, but not a requirement.

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree from a four-year college or university, OR 2+ years of relevant work experience
• Experience with SQL
• Experience with Tableau
• Experience using AI

Skills and Qualifications:

• Proficiency with Google Suite or similar office software

Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person interview.
Salary Ranges
Compensation: $63,150.00/Year - $75,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )