Commercial support

Posted 23 Days Ago
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Agrate Brianza, Monza e Brianza, ITA
In-Office
Junior
Healthtech • Biotech
The Role
The role involves sales support, order processing, contract management, and coordination of marketing events, ensuring customer satisfaction and accurate data handling.
Summary Generated by Built In
Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Responsibilities

Sales Support;

  • Main point of contact for answering sales and service queries

  • Qualifying leads and forwarding to Account Managers

  • Preparing quotes and distribute to customers with support of Account Managers and/or Solutions Specialist’s.

  • Sales Order Processing in a timely manner and in accordance with Elekta’s processes

  • Ensure data is accurate in the system and maintained.

  • Working with logistics and Order fulfilment teams to ensure shipment dates are accurate.

  • Setting up new suppliers as required, processing supplier PO and invoices.

  • Working with Finance team ensuring invoices are correct .

  • Managing Customer Training requirements; including supporting course enrolment, customer travel and expense reimbursement

  • Responsible for processing the returns and replacement of Brachytherapy parts & commercial items for all product groups and updating cases accordingly.

Coordination of Tenders & Contract Management Support;

  • Coordinating the project from initial publication to submission, ensuring all documents are collated and actions completed within the tender process.

  • Work with sales team, legal, financial experts to drive activity and quality via contract checklist, ensuring 1st reviews take place and risk is minimized.

Manage handover from Sales to Order Fulfilment process;

  • Working with Account Managers to progress opportunities, ensuring the appropriate documents and information are provided and attached.

  • Ensuring orders move from our CRM (Salesforce) to our Financial System (Movex) smoothly, with no errors.

  • Progressing and managing small value orders/projects i.e. Brachy Applicators

  • Identify and implement improvements that enhances the customer’s satisfaction whilst interacting with Elekta’s sales teams.

Marketing Support;

  • Working with Sales Director, Account Managers and Commercialization teams to organise local Marketing events and customer visits

  • Working with Sales Director, Account Managers and Commercialization teams to organise customer meetings and demos for international conferences, e.g. ESTRO and ASTRO

  • Identify and implement improvements that enhances the customer’s satisfaction whilst interacting with Elekta’s marketing events.

Authorities
  • Closing opportunities within CLM

  • Continued communication, written and verbal with customers both internal and external.


Relevant Knowledge, skills and competEncies
  • Word and Excel are essential, at least to intermediate and preferably expert                     standard.   

  • Ability to be organised and familiar with data entry/data mining using spreadsheets (Excel) & be able to generate management reports.

  • Knowledge of ERP/CLM system would be an advantage (Salesforce would be preferable)

  • Good communication skills both written and oral.

  • Proven track record of committing to deadlines & working with minimal supervision.

  • Knowledge and experience of working within Movex, would be advantageous, but not essential.

  • Demonstrates the Elekta Values.

  • Strong team player.

  • Attention to details.

Skills Required

  • Strong skills in Word and Excel, preferably at expert level
  • Organizational skills and ability to manage data entry
  • Knowledge of ERP/CLM system, preferably Salesforce
  • Good written and oral communication skills
  • Demonstrated ability to meet deadlines with minimal supervision

Elekta Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elekta and has not been reviewed or approved by Elekta.

  • Retirement Support A 401(k) with employer match is a prominent benefit, with vesting noted as part of the plan.
  • Leave & Time Off Breadth PTO and paid holidays are included, with PTO accruing from the start and rollover allowed within limits.
  • Healthcare Strength Medical, dental, vision, life and disability coverage are included, complemented by an Employee Assistance Program.

Elekta Insights

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The Company
Atlanta, GA
4,700 Employees
Year Founded: 1972

What We Do

At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.

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