The Role
Handle inbound and outbound commercial reservation calls for national rental accounts. Provide fast, friendly reservations, resolve customer issues, negotiate solutions, and collaborate with internal teams to maintain on-time deliveries and customer satisfaction. Work flexible hours including nights, holidays, and weekends.
Summary Generated by Built In
Position Summary:
Do you want to make an impact? Are you driven, motivated and goal-oriented? Do you salivate at the prospect of UNLIMITED COMMISSION potential? If you answered ‘YES’ to all of these questions, Commercial Sales Representative at Penske is the perfect job for you!
At Penske, we supply commercial truck fleets to some of the largest organizations in the world. We currently seek outgoing, customer focused individuals to become the single point of contact for some of our largest established National Rental Accounts across the country. You’ll be part of a dedicated team who will provide a fast, friendly reservation process for our customers. Every phone call you answer is an opportunity to keep product moving to meet deadlines, keep houses being built, food delivered to grocery stores, medicine delivered to hospitals and packages delivered on time! We provide top of the line equipment at the best price possible all while providing a legendary customer experience!
In this role, you’ll leverage your customer service, problem solving, and negotiation skills to ensure we take care of our largest customers. You’ll collaborate with other Penske team members within the corporate office and across our 2,200 rental facilities nationwide. Your daily responsibilities will be to help our customers find rental trucks, alleviate customer service issues and make decisions that help Penske now and in the future!
Applicants must be able to work flexible hours including nights, holidays and weekends.
This Position Offers You:
• The ability to gain exposure across our business, which can help you move your career forward into other growth opportunities.
• Training on Penske systems, products, and sales skills to help you succeed
• The opportunity to work in a sales driven environment with uncapped commission earnings.
• Endless opportunities with a reputable and growing organization
This position can be done remotely.
Qualifications:
• High school diploma or equivalent required
• Associate’s or Bachelor’s Degree preferred
• Excellent customer service and sales skills required
• 1 year of customer service experience required
• 2 years of proven successful sales experience highly preferred
• Previous call center or telemarketing experience preferred
• Proficiency with computers required
• Salesforce software experience preferred
• Bilingual written and verbal communications are highly preferred.
• Must be flexible to work non-traditional hours: holidays, nights and weekends
• Strong interpersonal and telephone etiquette skills, and the ability to build rapport with customers
• Excellent verbal, written, and listening communication skills as you’ll be handing inbound and outbound calls from multiple sources
• Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange.
• Provide a legendary experience for all customers by connecting and providing solutions
• Basic math, logic, geography and problem solving skills as well as the ability to follow specific instructions are also required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Skills Required
- High school diploma or equivalent
- Associate's or Bachelor's Degree
- Excellent customer service and sales skills
- 1 year of customer service experience
- 2 years of proven successful sales experience
- Previous call center or telemarketing experience
- Proficiency with computers
- Salesforce software experience
- Bilingual written and verbal communications
- Flexible to work holidays, nights, and weekends
- Strong interpersonal and telephone etiquette skills
- Excellent verbal, written, and listening communication skills
- Ability to type, listen, and solve customer needs while speaking
- Provide legendary customer experience
- Basic math, logic, geography and problem solving skills
- Regular, predictable, full attendance
- Willingness to complete application, background investigation, and drug screening
- Occasionally lift/move up to 25 lbs (12 kg)
- Specific vision abilities (close, distance, peripheral, depth perception, focus)
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The Company
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
