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We’re looking for a Group Product Manager to lead our Compliance Agent Experience product team. This team owns the internal tooling and automated experiences used by our operational Compliance teams to execute Coinbase’s Financial Crime programs, including AML Transaction Monitoring (TMS), KYC, Enhanced Due Diligence (EDD), and Sanctions/Screening. In this role, you will drive an automation‑first roadmap that helps Compliance specialists and investigators efficiently triage alerts, investigate risk, document decisions, and take action-so humans can focus on high‑risk, high‑judgement work while the platform handles repeatable tasks at scale. You’ll build the next generation of AI‑powered and workflow‑driven investigation experiences (human‑in‑the‑loop), with a goal of materially improving investigation quality, cycle time, and operational efficiency while meeting stringent regulatory, security, privacy, and auditability requirements.
You’ll lead a distributed team of product managers, technical program managers, and designers across North America and India, guiding them to define and deliver secure, reliable, and intelligent systems that support global Compliance Operations, serving 100M+ customers worldwide. You’ll report to a product leader responsible for CX agent-facing tooling platforms and will partner closely with Engineering, Data Science/ML, Compliance Program owners, and CX Compliance Operations to align on strategy, define measurable outcomes (e.g., quality, throughput, automation, average handle time), and drive execution across the Compliance tooling ecosystem (including core case/investigation surfaces, reporting, and integrated workflows across multiple internal systems).
What you’ll be doing:
- Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening).
- Define and execute a multi‑year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency.
- Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls.
- Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely.
- Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput.
- Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption).
- Proactively address security, privacy, risk, and compliance requirements including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams.
- Drive build vs. buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement.
- Operate as a product leader across stakeholders - communicate strategy, tradeoffs, and progress to executive and cross-functional audiences through regular business reviews and program updates.
- Develop and mentor a globally distributed product group, setting high standards for product quality, operational excellence, and execution rigor.
What we look for in you:
- Demonstrated AI fluency with proven ability to accelerate product management, design and development.
- 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale.
- 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains.
- 5+ years of leading and developing Product Management teams.
- Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results.
- User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences
- Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision.
- Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights
- Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows.
- Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors.
- Excellent written and verbal communication skills.
- Ability to thrive and perform under pressure.
Nice to haves:
- Experience building products for AML, transaction monitoring, investigations, sanctions screening, KYC/EDD, or adjacent financial crime operations.
- Familiarity with auditability, model risk management, and regulator-facing requirements for systems used in compliance investigations.
- Experience with human-in-the-loop design patterns and quality programs (QA/QC), particularly in operational decisioning environments.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Skills Required
- Demonstrated AI fluency with ability to accelerate product development
- 10+ years of Product Management experience
- 5+ years launching successful products in fintech, DeFi, or similarly complex domains
- 5+ years leading and developing Product Management teams
- Proven product vision and execution with measurable results
- User obsession and focus on intuitive, trustworthy, scalable experiences
- Cross-functional leadership aligning engineering, data science, compliance, and operations
- Analytical skills: market sizing, opportunity assessment, and data-driven insights
- Experience driving AI-powered customer support solutions (chatbots, LLM-based assistants, automation workflows)
- Excellent written and verbal communication skills
- Ability to thrive and perform under pressure
- Experience building products for AML, transaction monitoring, investigations, sanctions screening, KYC/EDD
- Familiarity with auditability, model risk management, and regulator-facing requirements
- Experience with human-in-the-loop design patterns and QA/QC programs
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Coinbase Compensation & Benefits Highlights
How does Coinbase ensure its pay and bonus plans are competitive?
Coinbase uses a market-driven, pay-for-performance approach to keep pay and bonus plans competitive. Coinbase regularly benchmarks roles against leading technology and fintech companies using external market data and reviews its compensation programs on a recurring basis to ensure salary, bonus, and equity remain aligned with the broader market and business goals. Annual bonus and equity programs are tied to both company results and individual impact, so when Coinbase and its people perform, total rewards reflect that performance.
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What We Do
Crypto creates economic freedom by ensuring that people can participate fairly in the economy, and Coinbase (NASDAQ: COIN) is on a mission to increase economic freedom for more than 1 billion people. We’re updating the century-old financial system by providing a trusted platform that makes it easy for people and institutions to engage with crypto assets, including trading, staking, safekeeping, spending, and fast, free global transfers. We also provide critical infrastructure for onchain activity and support builders who share our vision that onchain is the new online. And together with the crypto community, we advocate for responsible rules to make the benefits of crypto available around the world.
Why Work With Us
We have the opportunity to accelerate the pace of innovation in the world by building an open financial system. Our vision is to create more economic freedom in the world, to help people control their own wealth, start companies, have financial privacy, and participate in the global economy. And to get us there, we focus, build and move as a team.
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Employees work remotely.
Coinbase is remote-first, which enables us to innovate, build and move quickly. Our teams are able to work effectively from around the globe with time for in-person offsites and team meetups to enhance collaboration and connection.
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