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We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation experiences used by Compliance Operations to execute Coinbase's financial crime programs, including AML Transaction Monitoring, KYC, Enhanced Due Diligence, and Sanctions/Screening. You'll own the automation-first roadmap that enables investigators to triage alerts, assess risk, and document decisions faster and more accurately, so humans focus on high-judgment work while the platform handles repeatable tasks at scale.
What you'll do:
- Own the Compliance Agent Experience product area end-to-end, from vision and strategy through execution, covering AML/TMS, KYC, EDD, and Sanctions/Screening investigation surfaces.
- Drive a multi-year roadmap for AI-assisted, human-in-the-loop investigation workflows that measurably reduce cycle time, improve decision quality, and increase automation adoption.
- Lead build-vs-buy and vendor strategy for investigation enablement (OSINT, case enrichment, LLM tooling), including evaluations and RFPs in partnership with Compliance, Legal, Security, and Procurement.
- Partner with Engineering, Data Science/ML, Compliance Program owners, and CX Operations to deliver integrated tooling that reduces context-switching and improves end-to-end investigation throughput.
- Establish success metrics and instrumentation for Compliance tooling (investigation cycle time, AHT, escalation rates, QA outcomes, false positive reduction, automation adoption) and report progress to executive stakeholders through regular business reviews.
- Shape security, privacy, and auditability requirements, including access controls, data retention, audit trails, and model governance, ensuring regulatory readiness without compromising investigator usability.
Required Skills and Experience:
- 10+ years of product management experience, including 5+ years leading and developing PM teams, with a track record of shipping internal tooling or operational platforms at global scale.
- Demonstrated experience building AI/ML-powered automation or workflow products (e.g., LLM-based assistants, human-in-the-loop decisioning, intelligent case routing) in compliance, fintech, or similarly regulated domains.
- Deep familiarity with AML, transaction monitoring, investigations, sanctions screening, or KYC/EDD operations, including auditability and regulator-facing requirements.
- Proven ability to define measurable outcomes (throughput, quality, automation rates), instrument product surfaces, and use data to drive roadmap prioritization across a multi-team portfolio.
- Track record of leading cross-functional programs spanning engineering, compliance, data science, and operations with 5+ teams, and communicating strategy and tradeoffs to VP+ audiences.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Skills Required
- Demonstrated AI fluency with ability to accelerate product development
- 10+ years of Product Management experience
- 5+ years launching successful products in fintech, DeFi, or similarly complex domains
- 5+ years leading and developing Product Management teams
- Proven product vision and execution with measurable results
- User obsession and focus on intuitive, trustworthy, scalable experiences
- Cross-functional leadership aligning engineering, data science, compliance, and operations
- Analytical skills: market sizing, opportunity assessment, and data-driven insights
- Experience driving AI-powered customer support solutions (chatbots, LLM-based assistants, automation workflows)
- Excellent written and verbal communication skills
- Ability to thrive and perform under pressure
- Experience building products for AML, transaction monitoring, investigations, sanctions screening, KYC/EDD
- Familiarity with auditability, model risk management, and regulator-facing requirements
- Experience with human-in-the-loop design patterns and QA/QC programs
What the Team is Saying
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Coinbase Compensation & Benefits Highlights
How does Coinbase ensure its pay and bonus plans are competitive?
Coinbase uses a market-driven, pay-for-performance approach to keep pay and bonus plans competitive. Coinbase regularly benchmarks roles against leading technology and fintech companies using external market data and reviews its compensation programs on a recurring basis to ensure salary, bonus, and equity remain aligned with the broader market and business goals. Annual bonus and equity programs are tied to both company results and individual impact, so when Coinbase and its people perform, total rewards reflect that performance.
Coinbase Insights
What We Do
Crypto creates economic freedom by ensuring that people can participate fairly in the economy, and Coinbase (NASDAQ: COIN) is on a mission to increase economic freedom for more than 1 billion people. We’re updating the century-old financial system by providing a trusted platform that makes it easy for people and institutions to engage with crypto assets, including trading, staking, safekeeping, spending, and fast, free global transfers. We also provide critical infrastructure for onchain activity and support builders who share our vision that onchain is the new online. And together with the crypto community, we advocate for responsible rules to make the benefits of crypto available around the world.
Why Work With Us
We have the opportunity to accelerate the pace of innovation in the world by building an open financial system. Our vision is to create more economic freedom in the world, to help people control their own wealth, start companies, have financial privacy, and participate in the global economy. And to get us there, we focus, build and move as a team.
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Employees work remotely.
Coinbase is remote-first, which enables us to innovate, build and move quickly. Our teams are able to work effectively from around the globe with time for in-person offsites and team meetups to enhance collaboration and connection.
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