Product Management Manager is responsible for defining and maintaining a compelling value proposition, ensuring products remain relevant, customer-centric, and aligned with business objectives.
This role leads cross-functional collaboration to drive product strategy, marketing initiatives, and operational excellence while overseeing governance, risk controls, policies, and compliance.
Additionally, the position ensures the effective execution of marketing materials, vendor and agency management, contract oversight, and the continuous improvement of systems, processes, and digital capabilities to support scalable business growth.
ResponsibilitiesDevelop and drive product, marketing, and commercial strategies aligned with business priorities, customer needs, market trends, and competitive dynamics to strengthen the value proposition and identify growth opportunities.
Own and evolve the end-to-end product architecture and customer journey, ensuring scalable and integrated product flows across platforms while delivering a seamless customer experience.
Drive operational excellence and continuous improvement by designing, optimizing, and standardizing processes, leveraging KPIs, dashboards, and performance insights to improve efficiency and accountability.
Lead product innovation and digital enablement, identifying and implementing technology solutions and capabilities that enhance customer value, streamline workflows, and improve internal efficiency.
Ensure strong governance, risk management, and regulatory compliance by implementing controls, conducting regular reviews, monitoring adherence to policies and procedures, and providing ongoing guidance and training.
Drive business and portfolio performance for Small Business and Corporate Card products through portfolio insights, P&L management, customer engagement, and data-driven decision-making, leveraging strong analytical and problem-solving capabilities.
Lead cross-functional initiatives and project execution, partnering with internal teams and external stakeholders to manage priorities, resolve complex issues, and ensure timely and effective delivery of strategic initiatives.
Strong strategic and commercial acumen, with experience in market analysis, portfolio strategy, P&L management, and identifying customer and business growth opportunities.
Strong analytical capabilities, with the ability to translate data, market trends, competitive insights, and customer feedback into actionable strategies and recommendations.
Solid understanding of product architecture, end-to-end processes, digital capabilities, and risk and control frameworks.
Proven experience driving product innovation, process optimization, digital enablement, and cross-functional transformation.
Strong project and program management skills, with the ability to manage multiple priorities and drive initiatives from strategy through execution.
Excellent leadership, relationship management, and stakeholder influencing skills, with the ability to collaborate effectively across multidisciplinary teams.
Superior communication and presentation skills, with the ability to articulate complex topics clearly and influence senior stakeholders.
Strong organizational skills, attention to detail, and commitment to data accuracy and operational excellence.
External and forward-looking mindset, with the ability to identify emerging trends, competitive dynamics, and new opportunities.
Self-driven, adaptable, and quick learner, with strong problem-solving capabilities.
Fluent in English, both written and spoken.
Skills Required
- Strong strategic and commercial acumen, including market analysis, portfolio strategy, P&L management, and growth opportunity identification.
- Strong analytical capabilities to translate data, market trends, competitive insights, and customer feedback into actionable strategies.
- Understanding of product architecture, end-to-end processes, digital capabilities, and risk and control frameworks.
- Experience driving product innovation, process optimization, digital enablement, and cross-functional transformation.
- Strong project and program management skills, including managing multiple priorities and driving initiatives from strategy through execution.
- Leadership, relationship management, and stakeholder influencing skills across multidisciplinary teams.
- Superior communication and presentation skills, including the ability to articulate complex topics and influence senior stakeholders.
- Strong organizational skills, attention to detail, and commitment to data accuracy and operational excellence.
- External and forward-looking mindset with the ability to identify emerging trends, competitive dynamics, and new opportunities.
- Self-driven, adaptable, quick-learning, and strong problem-solving capabilities.
- Fluent English, written and spoken.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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