The Cross Family of Agencies welcomes you. We need your talent and expertise.
Job Title: Producer / Insurance Agent/ Account Executive/Senior Account Executive
Department: Commercial Lines
Reports To: Branch Manager
Status: Exempt
Summary:
The Producer (Account Executive/Senior Account Executive) is responsible for prospecting, soliciting, quoting, and successfully acquiring new and retaining renewal accounts. Specific sales goals and service responsibilities are determined during the yearly planning process. Service and sales standards must be met with emphasis placed on the quality of the insurance product presented to the client.
The producer will typically work with an Account Manager (AM) as part of the team to facilitate account service and client satisfaction. Account Executive/Senior Account Executive is accountable for meeting or exceeding Sales Goals created by sales leaders or branch managers, tracking wins and maintaining pipeline in Salesforce or other applicable CRM.
Essential Duties and Responsibilities:
Include but are not limited to the following. Other functions may be assigned as business conditions change.
Prospecting and create new business opportunities Develop networks and leverage networks into new business opportunities Assist in the development of the sales objectives. Meets the forecasted commission growth goals as established with Branch Manager. Creates and maintains prospect and suspect lists. Request referrals from existing client base and respond to the referrals quickly and effectively. Pre-qualifies insurance prospects for insurability and quality of risk. Identifies the client’s insurance needs, gaps in coverage, and loss exposures (insurable and uninsurable). Maintains existing relationship(s) with your book of business Work with Account Manager to service and renew clients annually Obtains accurate information from the prospects; including completing applications, supplemental questionnaires, risk surveys, and other related documentation in order to provide complete, comprehensive submissions. Designs insurance programs and recommends insurance coverage to clients. Meets agency standards for account receivables. Participates in community activities. Reviews client’s insurance programs annually and makes recommendations. Accurately documents client files and electronic files as to coverage discussions, quotes, declination, and coverage change or declined. Maintain a concern for timeliness and completeness when interacting with clients, agency, and company personnel to minimize potentials for error or omission claims. Follow agency Standard of Excellence and Best Practices procedures for processing and preparation of customer correspondence, certificates of insurance, binders, cancellation requests, insurance I.D. cards, and internal correspondence as requested ensuring that activities and follow-ups are set and the client file in the agency management systems is updated and consistent with the paper file.
Competencies:
Self-Management:
Demonstrate self-control and an ability to manage time and priorities.
Customer Service:
Anticipate, meet and/or exceed customer needs, wants and expectations.
Interpersonal Skills:
Effectively communicate, build rapport and relate well to clients and associates.
Continuous Learning:
Take initiative in learning and implementing new concepts, technologies and/or methods.
Planning/Organizing:
Utilize logical, systematic and orderly procedures to meet objectives.
Persuasion:
Able to convince others to change the way they think, believe or behave.
Goal Orientation:
Energetically focus efforts on meeting a goal, mission or objective.
Written Communication:
Able to convey complex ideas clearly, succinctly, and understandably
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma; some college or significant Insurance Industry related experience; or combination of education and experience.
Skills Required
- High school diploma or equivalent
- Some college or significant insurance industry related experience (or combination of education and experience)
- Experience using Salesforce or other CRM and agency management systems
- Proven sales/business development experience in commercial lines or insurance sales
What We Do
Cross Insurance is a family owned insurance agency with over 40 branches throughout the Northeast. Established at the kitchen table of Woodrow Cross in 1954, today we have become one of New England’s largest independent insurance intermediaries. In 2023 and 2024 we were named the 2nd Largest Insurance Broker in Massachusetts. Since our founding, we have successfully acquired over 150 operations, increasing our footprint on the Northeast. With over 1,100 employees and counting, our experienced team is ready to provide insurance options for you. - 27th Largest Broker of U. S. Business, Per Business Insurance report ’20 - 2nd Largest Insurance Broker in Massachusetts, per Boston Business Journal ’22, '23, and '24 - Official Insurance Broker of the New England Patriots, Gillette Stadium, the Boston Bruins, the Boston Red Sox, and New England Revolution Four generations later, Cross Insurance is still family owned and operated. Cross Insurance is headquartered in Bangor, Maine.
