Interested in a career that matters?
Do you want to harness your technical expertise to help solve some of humanity’s biggest challenges? At Novonesis, we believe biology holds the key to a better future - and we need your talent to unlock its full potential.
About the Role
As a Commercial Platforms Support Specialist, you will be at the forefront of empowering both internal and external users of our Salesforce platform, including customer-facing applications. Your work will ensure seamless operations, impactful user experiences, and continuous improvement of our systems.
This is more than a technical support role - it’s an opportunity to play a central part in enhancing how we connect with our customers and deliver value. By troubleshooting issues, managing change requests, and gathering feedback, you’ll directly contribute to the implementation of innovative solutions that transform the way we do business.
You’ll also provide training and updates to key super users, enabling them to unlock the full potential of Salesforce across our organization. In collaboration with the wider Strategy & Commercial Development team, you’ll help shape Novonesis into a data-driven, customer-centric powerhouse.
Your Key Responsibilities
Serve as the first line of support for internal Salesforce users, handling incident resolution, access management, and root cause analysis.
Provide external support for our digital customer-facing tools, ensuring smooth functionality and user satisfaction.
Communicate platform updates, changes, and incident resolutions to stakeholders across the organization.
Deliver training to Salesforce super users, empowering them to maximize platform capabilities.
Collaborate on projects, user acceptance testing, and stakeholder management to implement meaningful system improvements.
Analyze data and create dashboards to inform decision-making and track progress using Salesforce reporting elements and tools like PowerBI.
What We’re Looking For
We’re seeking a proactive, service-minded individual who thrives in a fast-paced, collaborative environment. You should have:
Proven experience working with Salesforce, including troubleshooting and supporting users through ticketing systems.
Strong communication skills to interact effectively with internal and external stakeholders on changes and incidents.
A bachelor’s degree in a relevant field and a passion for technology and business processes.
Preferred experience with tools like ServiceNow, JIRA, and PowerBI.
Fluent English proficiency, both written and spoken.
Why Join Novonesis?
At Novonesis, you’ll be part of a mission-driven organization using biosolutions to tackle the world’s toughest challenges. As a member of the CxT team, you’ll gain access to cutting-edge technologies, ongoing learning opportunities, and a supportive community of passionate professionals.
You’ll have the chance to grow your skills while making a measurable impact—not just within the company but in the world we aim to improve.
Work Setup & Travel
Location: On-site with hybrid options available per local policy.
Travel: Approximately 1–2 weeks per year for team-related activities.
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
Top Skills
What We Do
Novozymes has combined with Chr. Hansen to become Novonesis: linkedin.com/company/novonesis. This global biosolutions company of 10,000 people is transforming how the world produces, consumes and lives. In 30-plus industries, its biosolutions help businesses meet their needs and the needs of our planet. Novozymes was formed in 2000 when Novo Nordisk split into three companies: Novo Nordisk A/S, Novozymes A/S and Novo A/S. Novozymes was the world leader in biological solutions with a commitment to Rethink Tomorrow. It served 130 markets with enzymatic, microbial and advanced protein solutions. The company’s solutions enabled higher agricultural yields, low-temperature washing, energy-efficient production, renewable fuel and many other benefits. In December 2022, Novozymes and Chr. Hansen entered into an agreement to create a leading global biosolutions partner by combining the two companies. The goal was to unleash the full potential of biosolutions and generate significant value for all stakeholders and society. The combination was completed on January 29, 2024 and Novonesis was born. The name means ‘a new beginning’ and is derived from the Greek word ‘genesis’. It reflects a new era where we’ll better our world with biology. You can find Novonesis on LinkedIn here: linkedin.com/company/novonesis. Novozymes A/S, part of Novonesis Group.
