Location: Overland Park, KS Remote
The Commercial Operations Specialist supports World Fuel’s North America Land Retail business by managing customer contracts and onboarding activities in alignment with company policies and commercial objectives. This role partners closely with Sales, Customer Management, and Operations to support contract renewals, new retail site setups, and customer transitions—while reducing administrative workload for sales teams.
You will serve as a primary point of contact for customers during onboarding, helping coordinate required documentation, approvals, and system setup to ensure a smooth and accurate handoff to operations.
Key ResponsibilitiesContract & Customer Onboarding
- Manage and drive contract renewals and new retail site onboarding for NA Land Retail customers.
- Ensure negotiated terms, amendments, and clarifications are accurately reflected in final contracts.
- Maintain and audit a centralized contract repository to ensure compliance and process controls.
- Support contract activities related to renewals, new sites, and customer transitions (“flips”).
Customer Transitions
- Serve as the single point of coordination for customer site transitions, including:
- Closing outgoing customer accounts
- Onboarding incoming customers
- Coordinating invoicing, credit card setup, and required documentation
- Supporting system and account setup activities.
Sales & Internal Coordination
- Act as a liaison between Sales and internal teams to support:
- Customer pipeline visibility
- Pending supplier offers and contract signatures
- Resolution of onboarding or approval roadblocks
Process Management & Quality Control
- Manage onboarding workflows and queues, providing regular status updates and reporting.
- Perform quality checks to ensure accuracy and completeness of submitted requests.
- Support DocuSign workflows, contract validation, welcome packets, and test invoices prior to account activation.
- 3–5 years of experience in customer support, onboarding, contracts, or sales operations preferred
- Working knowledge of the U.S. land retail fuel marketplace preferred
Bachelor’s degree in Business or a related field preferred (or equivalent experience)
Skills- Strong communication, organizational, and customer service skills
- Detail‑oriented with the ability to manage multiple priorities
- Analytical, solutions‑focused mindset with a desire to improve processes
- Proficient in Microsoft Office and business systems
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World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.World Fuel Services, Inc.
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What We Do
Headquartered in Miami, Florida, World Kinect Corporation (NYSE: WKC) is a leading global energy management company, offering a broad suite of solutions across the energy product spectrum. In addition to our core energy and fuel offerings to customers in the transportation sector, we provide advisory services, sustainability and renewable energy solutions, as well as supply fulfillment for natural gas and power. We continue to focus on advancing the energy transition to lower carbon alternatives through expanding our portfolio of energy solutions and providing customers with greater access to sustainably sourced energy. For more information, visit https://corp.worldkinect.com.
