The Role
The role involves overseeing technical onboarding for merchants, coordinating operational processes, and managing cross-functional alignment for product rollouts to ensure merchant success.
Summary Generated by Built In
We're looking for an experienced Commercial Operations Specialist to own the technical and operational relationship between Tabby and our merchant and channel-partner ecosystem in KSA.
This role sits at the center of our cross-functional engine — working across Risk, Integrations, BD and Account management to make sure merchants are set up correctly from day one and deliver a seamless payment experience across every touchpoint.
This role sits at the center of our cross-functional engine — working across Risk, Integrations, BD and Account management to make sure merchants are set up correctly from day one and deliver a seamless payment experience across every touchpoint.
You'll lead technical onboarding and delivery, operational coordination and product rollout execution, and you'll be the person who can sit in a room with both a merchant's engineering team and their commercial team and move the conversation forward. You are comfortable with payment flows, APIs and integrations, and equally comfortable translating them into plain business language.
If you enjoy solving operational and technical problems at scale, owning processes end-to-end, and being the trusted bridge between technical and business stakeholders — this role is for you.
Key Responsibilities
- Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating closely with multiple internal teams like Product, Risk, Integrations and business development team.
- Own merchant and channel-partner technical onboarding end-to-end — documentation, testing coordination, progress tracking and timely activation, big focus on creating processes.
- Manage merchant data-enablement workflows, ensuring required data is captured, validated and aligned with risk and underwriting requirements.
- Lead technical-requirement negotiations with merchants — making sure they understand Tabby's requirements and protocols, while keeping the commercial objective on track.
- Drive cross-functional alignment on product rollouts: prepare merchant-facing materials, support GTM plans and ensure clean execution across teams.
- Analyze merchant performance and integration health, spot operational gaps and propose improvements.
- Own and improve internal SOPs and documentation so onboarding, integration and partner success are scalable and standardized.
- Support BD during technical discussions with merchants, ensuring commitments made in the sales cycle are actually deliverable against product and risk.
Skills, Knowledge & Expertise
- Minimum 2-3 years of experience in Technical Account Management or Partner/Merchant Success or Solutions Delivery in Fintech/Payments Operations, Payments, E-commerce integrations, Technical Program Management, or a directly comparable yet relevant role.
- A technical foundation — either a technical degree (Computer Science, Software Engineering, Information Systems) or a very strong demonstrable hands-on technical background in payments/integrations.
- Genuine, demonstrable understanding of payment flows, APIs, webhooks and checkout/plugin integrations.
- Strong written and spoken English and Arabic.
Excellent cross-functional communication — able to translate technical concepts into actionable steps for non-technical people, and vice versa. - Strong analytical, documentation and process-building skills.
About
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Skills Required
- 1 year of experience in Partner Success, Technical Account Management, Fintech Operations, Payments, E-commerce integrations, SaaS onboarding, or similar
- Strong technical literacy
- Solid analytical and problem-solving skills
- Excellent cross-functional communication
- Experience managing negotiations with merchants
- Strong documentation skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Tabby is a financial technology company on a mission to create financial freedom by reshaping people's relationship with money through buy now, pay later services, allowing consumers to split purchases into interest-free payments.
