The Commercial Operations Analyst plays a critical role in supporting Healthcare (HC) Corporate Accounts operations by managing agreement, pricing, programs, and distributor-related processes. This role partners closely with the sales team and several functions including the commercial center of excellence, divisional finance, billing, credit, distributor finance, and customer master data, to ensure accurate setup, governance, and execution of contractual terms across systems. The position requires strong analytical skills, attention to detail, and the ability to navigate complex, cross-functional workflows within SAP, Springboard, and related tools.
What you will do:
- Set up and maintain Healthcare hierarchies and agreements in SAP and Springboard based on executed legal contracts, ensuring accurate pricing, payer, bill-to, and master data alignment.
- Support Group Purchasing Organization (GPO) roster management and Letters of Commitment (LOC) implementation, including account, tier, pricing, and eligibility validation utilizing ad hoc reporting and analysis.
- Maintain and support contractual price increase processes (price plan), including pricing implementation in Springboard and coordination of customer price files.
- Support distributor agreement eligibility, discrepancy reviews, ensuring alignment with agreements and pricing.
- Research and resolve billing, pricing, and program billing issues, supporting Sales, Marketing, Billing, Credit, and Finance stakeholders.
- Support new account setup, validation, and approvals, including roster validation, pricing attachment, and approvals.
- Participate in special projects related to Order to Cash processes.
Minimum Qualifications
- Bachelor’s degree in business or related field or equivalent experience
- 2–4+ years of experience in a business operations, sales operations, GBS, or related role within a complex business environment.
- Strong attention to detail with the ability to prioritize and manage complex, multi-step workflows accurately, with demonstrated accuracy and follow-through.
- Working knowledge of pricing and billing concepts, with the ability to research agreements, hierarchy alignments, account attributes, and invoice/pricing history to identify and resolve discrepancies
- Strong analytical, problem-solving, and organizational skills.
- Proficiency with Microsoft Office, with strong Excel skills (VLOOKUP/XLOOKUP, pivot tables) and the ability to reconcile data across multiple sources to support account moves and pricing validation
- Effective written and verbal communication skills; ability to partner cross-functionally.
Preferred Qualifications
- Experience supporting Healthcare customer management, including familiarity with GPOs/IDN’s/Management Groups and customer hierarchy alignment concepts
- SAP experience, with Ecolab EBS experience a plus
- Experience building and maintaining Power BI reports
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Skills Required
- Bachelor's degree in business or related field
- 2-4+ years of experience in business operations, sales operations, or related role
- Strong analytical, problem-solving, and organizational skills
- Proficiency with Microsoft Office, strong Excel skills
- Effective written and verbal communication skills
- Working knowledge of pricing and billing concepts
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
Ecolab Insights
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
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