Commercial Operations Analyst

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Commercial Operations Analyst

Job Description

Opportunity Summary 

Our team is growing! We’re looking for a Commercial Operations Analyst to join our team and help expand the capabilities of our Commercial Operations team. Commercial Operations is tasked with creating trusted partnerships with our Sales and Rev Ops teams, enhancing the selling experience both internally and externally, and creating actionable insights to drive future business strategy. A successful candidate will be detail oriented, analytically curious, with a high business acumen and a passion for process improvement.

In this role you can expect to 

• Support and enhance salesforce automation systems, reporting tools, and sales enablement processes to effectively monitor and improve the sales experience

• Analyze and report on special pricing requests, bookings data, deal structuring, support requests, and selling/buying behavior

• Update and maintain recurring reports, conduct data cleaning efforts to ensure accuracy, and distribute findings to necessary stakeholders

• Collaborate with operational teams and business stakeholders to gather business requirements, support the design of new or improved processes and maintain process documentation 

• Conduct analysis and provide KPI reporting to Sales leadership and executives including insights around key trends

• Ensure proper implementation of new Salesforce processes by partnering with IT to build requirements and conducting diligent UAT testing

• Foster and maintain strong working relationships with critical business partners (e.g., Sales, Finance, Rev Ops) to ensure alignment and streamlined deal processes 

• Maintain a repository of deal support assets, proposals, process documentation, sales reports, and associated tools

• Help guide on pricing and discount structures that both optimize revenue and provide value to the customers 

• Identify potential training opportunities and work with Enablement to develop & deliver sales tools and resources 

• Perform ad hoc analyses and projects as needed 

About You 

• 4+ years of business-related experience preferably with a technology company 

• 2+ years experience with Salesforce. Admin experience preferred.

• 2+ years experience with Power BI or similar analytical tools

• Familiarity with Google Suite is a plus

• Experience designing and implementing policies, processes, and tools to provide operations support for sales activities

• Experience using data and analysis to develop proposals for process changes and enabling sales activities

• Excellent communication and presentation skills, with proven ability to effectively communicate with Sales teams and senior management 

• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment while managing deadlines 

• Organized, detail-oriented, adaptable, and persistent 

• Preference to those with understanding of subscription, software, or tech B2B business models

• Mastery in English and local language.

Job

Sales / Customer Operations

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers 

• We are respectful and inclusive  

• We are empowered and accountable   

• We are trustworthy and act with integrity  

• We are collaborative  

• We are SUSE!