Commercial Manager- Customer Support Supervisor

Summary

The Commercial Manager -Customer Support Supervisor Performance Materials-America will be responsible for leading the commercial execution of PM Customer Support Specialists for assigned region and market.  This role will lead and motivate a team of Customer Support Specialists and will work closely with sales professionals to ensure sustained, profitable growth.

The Commercial Manager- Customer Support Supervisor leads a team of Customer Support Specialists to create high satisfaction and customer growth. His/her primary responsibility is to lead the CSS organization to meet/exceed sales revenue, profitability, and budgetary objectives by leveraging people management, enterprise sales and customer relationship skills. The leader will be hands-on with an aptitude for detail in an environment that is granular in nature and collaborative in a cross functional sales environment.  In addition, the selected candidate will have direct responsibility for assigned accounts and will manage these customers to grow their business with Materion.

You Will Have the Opportunity To:

• Lead, coach and train the PM America’s Customer Support team ensuring they are working effectively to meet customer needs.  Grows Materion by leading the team in the development, implementation and continuous improvement of business processes within quotation and order management.
• Meet sales, new business opportunity and profitability goals for assigned accounts.  Commercial Manager- Customer Support Supervisor is responsible for quotation and lead follow up in assigned territory.  Incumbent is responsible for delivering customer sales forecasts
• Support Customer Support team to resolve issues both internally (Quality, Legal, Sales, Planning/Production, Operations) and externally (customer).
• Ensures Customer Support Specialists understand & execute general customer services policy and procedures
• Coordinates new and ongoing organizational training of Customer Support Specialists in the areas of PM products, business systems and customer satisfaction
• Monitor key performance metrics to evaluate team productivity and customer satisfaction, driving continuous process improvements

Essential Qualifications/Capabilities

• Undergraduate degree in business, engineering or technical field.
• Minimum of 8 years professional experience in sales, customer support, marketing or a technical field

Preferred Experience

• Experience with technical products is a strong plus

Knowledge, Skills and Abilities

• Strong aptitude for problem prevention, identification and resolution
• Creative problem solver; takes initiative to prevent reoccurrence.
• Exemplary interpersonal skills in dealing with customers and team members
• Highly motivated with a positive, energized approach; eager to lead and drive improvement
• Strong communicator, collaborator and negotiator
• Excellent communication skills, both written and verbal
• Demonstrated excellence leading across matrixed organizations through both direct leadership and persuasion.
• Knowledge of CRM (MPower) and SAP preferred
• Critical Competencies for Success
  • ENGAGE: Create receptivity with current and potential customers
  • DISCOVER: Drive a level of dialogue with our customers that stimulates mutual understanding
  • BUILD VALUE: Bring value to customers as a trusted advisor
  • ADVANCE: Drive high gain, mutual commitment with customers
  • TECHNICAL KNOWLEDGE: Understands Materion’s products and applications in customer’s solutions

Materion Corporation and its subsidiaries (the “Company”) is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

Materion’s Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace. We honor all those who have served and are a military friendly company. Veterans are encouraged to apply and military experience and skills are transferrable to Materion careers.

Please provide complete information. An incomplete application may affect your consideration for employment.