Wells Fargo is seeking a Commercial Lending Servicing Specialist
In this role, you will:
- Provide servicing activities for low to moderately complex commercial products
- Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
- Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
- Evaluate and upload data into the systems of record
- Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
- Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
- Serve as an escalation point in the resolution of client issues
- Provide guidance and training to peers
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements
- 8+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bachelor's degree in Commerce, Finance, Business Administration, or a related field.
- Basic understanding of commercial lending, loan servicing, banking operations, or financial services.
- Strong attention to detail with the ability to accurately review and process transaction-level information.
- Good written and verbal communication skills.
- Ability to follow established procedures, controls, and service-level requirements.
- Strong organizational and time-management skills, with the ability to manage multiple priorities.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Teams.
- Ability to identify discrepancies, escalate issues, and collaborate with internal business partners.
- Willingness to learn lending systems, operational processes, and regulatory requirements.
- Experience in commercial lending operations or loan servicing is preferred.
- Process commercial lending servicing requests accurately and within established SLAs.
- Review loan documentation and system information for completeness and accuracy.
- Perform activities such as payment processing, loan modifications, payoffs, disbursements, maintenance requests, and other servicing transactions, based on assigned responsibilities.
- Follow approved procedures, quality standards, risk controls, and escalation protocols.
- Maintain accurate records and update transactions in applicable lending and workflow systems.
- Identify missing information, processing exceptions, or discrepancies and coordinate with appropriate stakeholders for resolution.
- Meet productivity, quality, timeliness, and compliance expectations.
- Participate in process training, cross-training, team meetings, and continuous-improvement initiatives.
- Support operational reporting and provide timely updates on pending, aged, or escalated requests.
- Demonstrate accountability, professional conduct, and effective collaboration across onshore and offshore teams.
- Work in a hybrid environment and provide coverage aligned with business and operational requirements.
25 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 8+ years of Commercial Loan Servicing experience, or equivalent experience, training, military experience, or education
- Bachelor's degree in Commerce, Finance, Business Administration, or a related field
- Basic understanding of commercial lending, loan servicing, banking operations, or financial services
- Strong attention to detail and ability to accurately review and process transaction-level information
- Good written and verbal communication skills
- Ability to follow established procedures, controls, and service-level requirements
- Strong organizational and time-management skills with ability to manage multiple priorities
- Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams
- Ability to identify discrepancies, escalate issues, and collaborate with internal business partners
- Willingness to learn lending systems, operational processes, and regulatory requirements
- Experience in commercial lending operations or loan servicing
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day one with comprehensive medical, dental, and vision options, and the company subsidizes a substantial share of premiums for U.S. employees (varying by compensation band).
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Retirement Support — A robust 401(k) program includes an employer match for eligible employees, with specifics laid out in plan materials and filings.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for eligible primary caregivers, alongside fertility coverage, adoption/surrogacy reimbursement, and lactation support.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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