Description
Who are we?
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?
Western National is seeking a Support Specialist I to join our team!
The individual in this role will have the opportunity to complete data entry of new business, renewals, and endorsements.
What are the responsibilities and opportunities of this role?
- Keeps accurate and current records in designated systems that are accessible to others.
- Updates routine reports and understands information.
- Performs duties that are routine and clerical in nature.
- Manually rates all lines of coverage, including nonautomated and infrequent coverages, as needed.
- Seeks relevant information and answers to key questions from defined sources.
- Gathers input and makes recommendations to solve problems of moderate complexity.
- Applies knowledge to help solve problems of relatively limited scope and complexity.
- Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
- Frequently contacts other internal departments and team members.
- Performs special projects and other duties as assigned.
Requirements
What are the must-have qualifications for a candidate?
- Good communication skills.
- Demonstrated eye for detail.
- Effective oral and written communication skills.
- High school diploma or equivalent.
What will our ideal candidate have?
- Ability to follow established processes and procedures.
- Time management and ability to meet deadlines.
- Customer service skills.
- Proficient use of various core systems, office and computer equipment, and software packages.
- Relationship-building skills.
Compensation overview
The full hiring range for this role is $20.76 - $28.05, hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.
Culture and Total Rewards
Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.
Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.
Western National offers full-time employees a significant Total Rewards Package, including:
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Skills Required
- Good communication skills
- Demonstrated eye for detail
- Effective oral and written communication skills
- High school diploma or equivalent
- Ability to follow established processes and procedures
- Time management and ability to meet deadlines
- Customer service skills
- Proficient use of various core systems, office and computer equipment, and software packages
- Relationship-building skills
What We Do
Western National Insurance, headquartered in Edina, Minn., is a super-regional group of property-and-casualty insurance companies providing personal and commercial coverage in 19 states across the Midwestern and Western U.S. as well as in Alaska; and surety bonds in 41 states. We distribute our products exclusively through trusted, professional Independent Insurance Agents. Our insurance products and services allow individuals and businesses throughout our communities to have the peace of mind and financial security to focus on what is most important to them. Whether serving customers directly or working behind the scenes, every role at Western National provides a valuable contribution in which you can take pride. WHY WESTERN NATIONAL? At Western National, we attribute our success to the relationships we have built. For our customers, this means providing quality products and exceptional service. For our team members, this means an opportunity to build a meaningful career while maintaining a work/life balance. We encourage staff to take advantage of paid time-off, flexible working schedules, pre-arranged volunteer opportunities, and wellbeing programs that we offer. Our values, and the programs that support them, have resulted in our consistent ranking as a Star Tribune Top Workplace. More importantly, they are the reason that people choose to come to Western National and stay throughout their career. For more information, visit: http://www.wnins.com/careers/index.shtml
